Hotel Pashmina le Refuge

When you read a hotel review you want to make sure that the person writing has experience with the resort and can provide an honest review of the property vs the rest. So many reviews are from people who do not have experience in the area. This is our 12th year in Val Thorens and we have stayed at every 5 star hotel (except 1). Our stay Jan 26- Feb 3 was EXCEPTIONAL! The room was very spacious, lots of room to put on ski equipment in the AM. sparkling and still water delivered every day to parch the dry altitude, plenty of products (creams etc. in the room), nightly turndown and exceptional cleaning crew (folded out clothes on the bed) Thanks Patricia! The ski room and slope access are the best we have had. Yes, it is a little steep coming down at the end of the day, but otherwise the lockers and slope access are the best! Thank you Luke! The Spa is amazing. Best massage I have ever had! Hats off to Eva. The only hotel in VT with 3 jacuzzi/hot tubs including one on the slope, with bar service! (Matia, Clara and Arnaud make great drinks) Breakfast buffet is amazing, so much to choose from 4 types of eggs, pancakes, sausages, 6 kinds of yogurt! best Chocolate Croissant I ever had. Amazing breakfast service with Jean Michel (Mimi), out coffee service was delivered to us without asking. Dinner was equally incredible, Buffet on Friday includes Gillardeau oysters, beef tartare and so much more. Pastries by Stephan are absolutely the best, get the Paris Brest, he won a Michelin award for his pastry. Paul is the most amazing server at dinner please ask for him to get the best dinner experience. Pauline at concierge can make the magic happen, both before you arrive and while you are there. Don't miss the excursion to Chalet de la Marine and 2 Lacs! Best dinner on the mountain. I cannot forget the front desk Manon, Dana and Lucas who coordinated our luggage and reservations throughout the trip. As you can tell Pashmina is a special place. A Hotel is a building but this exceptional staff across the board make this an EXPERIENCE we will not forget. Special thanks for Cedric GM who assembles all these special people into one location to create an unforgettable vacation.

Avoid if you want good service. Very disappointing as good position on slope if you want to ski in and out but appalling service - or rather lack of it. Reception, cleaner, safety post-Covid and sound proofing is non-existent. Will never book again. Long walk to restaurants and vegans can't eat here and they don't provide vegan food for breakfast. We are vegan to try to help climate change and for our health.

We have just left Pashmina after a wonderful stay of 4 nights. I only have positive feedback and your staff were exceptional (please let them know). The bar staff, restaurant staff, ski shop, cleaners, transport drivers (to and from town), reception desk were all super friendly and helpful. The hotel was in great condition (and I have been lucky enough to stay in many 5 star hotels) and I would highly recommend everyone to stay there if you’re lucky enough. 😊

Our stay at Hotel Pashmina this Easter was fabulous - from the bedrooms, restaurants, bar, spa, ski shop and concierge. Everything (except the weather on a few days) was great! We cannot fault a thing. We will be back! Thank you for having us. From the Hawkins family.

The hotel is excellent. Staff are fantastic- professional and very friendly, always willing to help. The amenities are superb especially the outdoor tub overlooking the piste - many an afternoon spent relaxing with a glass of Prosecco watching the fun in the piste. We last visited the hotel 6 years ago and have tried many of the others and whilst they were great, none came up to the standard of the Pashmina. The food (especially the pastries ) was amazing. A great hotel and a fantastic holiday. I am fortunate to stay in many hotels across the world and the Pashmina (in my view) remains one of the very best - it is helped by its situation. ! 😊

A well maintained hotel with a very nice SPA. Level of service is GREAT. Very friendly staff that seems to really care about what they do and guests well being. We stayed in a 2 bedroom apartment that was great for us as a family with 2 kids. Great access from the Ski room straight to the slopes, with slightly off center location that provides quiet stay. Highly recommended!

We are coming to this lovely hotel since 5 years and each time the service and comfort of that place is of very high quality. Dana from the reservations is extremely helpful and Patty the housekeeper manager makes sure you feel like home. The food is of excellent quality; very tasty, lovely served.

4th year in a row staying at the Pashmina Hotel, and as always, it did not disappoint. The hotel is perfectly situated right on the slopes. The rooms, common spaces, and spa are beautiful, cozy, and well-kept. The best thing about the hotel though is the warm, friendly, and super-attentive staff. Special shout-out to the restaurant staff—Paul, Anais, and Elie among many others—who went above and beyond to accommodate my vegan husband. Both non-vegan and vegan food in Le Base Camp and Les Explorateurs was absolutely amazing and mouth-watering. We look forward to coming back next year.

We have watched this hotel rise or rather emerge from the mountain, 8/10 years ago and have stayed here every year. We take room for my husband and a Cosy Home, an apartment for our family. It works so well. The staff are terrific, especially Jean-Michel who is in charge of the breakfast, which is the best meal of the day. Family hotels are the best and this is the best of the best.