Hotel berhampiran Palazzo Genovese, Salerno

convenient location on corso vittorio emanuele so right in the center of everything but pretty poor service from everyone we encountered except the young woman staffing the front desk on the day of our departure. she should be promoted to train *everyone* (especially the insolent loud mouthed male staff who spent their time mansplainin') in the hotel on what it means to have good customer service. a good hotel experience starts with a positive customer experience when you get to the hotel. my first complaint would be that the hotel doesn't provide good directions on how you are actually allowed to pull your car in front of the hotel on a street that is closed to traffic. anyone with experience driving in italy is well aware of the risks of driving a rental car in a ”forbidden zone” and that is what corso VE looked like to us. by comparison, our hotel in Matera where we headed after salerno emailed us explicit directions on driving to the hotel through Matera's restricted zones. when i arrived in the lobby to check in i got some (lousy) directions to a parking building they use (didn't use it-found public parking 5 minutes away). after insolent 20 something (dark haired boy with glasses as i recall) told me the checkout time was 10.30, i asked if we could get it extended to 11 or 11.30. a flat no. ok. then i went to grab the luggage rack to bring our stuff in from the car. check in guy says i can't use it! i think he sent someone to ”use it for me”. anyway, once we get into the room (a triple as i recall), it is very warm in there and we turn on the a/c. only it doesn't seem to be working. we call down to the front desk ”oh, yes, we need to turn it on for you” so even though you have an a/c conrol, everything is actually controlled from the front desk (we had a similar problem the next morning and i think we got one of the owners-short, older gentleman who sleeps in the hotel!-to call down to get the a/c running again and he had to call multiple times). the next morning as we headed to breakfast (marginal but a good coffeemaker for espresso) there was some management guy pontificating to a younger person about many things with lot's of ”che cazzo's” (yes, anglo's other than me who speak italian and lived in salerno for two years do understand this). how do i know he was associated with the hotel: because earlier when i was about to go running, he asked me ”may i help you/posso aiutarti” as i headed for the public bathroom to use it before my run, as if i didn't belong there. anyway, the woman at the desk that morning told us that a later checkout was not a problem, and was a breath of fresh air compared to the knuckleheads we encountered up until then. there were other minor issues with the room that needed attention like ripped wallpaper and chipped tiles but the overwhelming negative was the attitude of the staff except for the young woman who actually knew what she was doing. i would not stay here again until the staff get better train

Let me start by being positive. The location is fantastic! A few minutes from the train station, about 8 min to the ferry terminal to catch the ferry to explore the Amalfi Coast towns. It is on a pedestrian street with lots of shopping, cafes, restaurants and bars. It would get 5* for location. We stayed in the “family suite” for two weeks. You have to let them know when you are checking in because there isn’t a front desk. Someone comes to let you in. The “suite needs to be refurbished as there were curtains that needed to be replaced. The kitchen was sp****ly equipped. No sharp knife or cutting board. No kettle. Backsplash covered in grease marks. The shower head was on the floor of the shower so we had to tie it with dental floss so we could use two hands to shower. No exhaust fan in bathroom. Bathroom next to the kitchen with about a 12” step to get in it. We did not have daily housekeeping. I wasn’t looking for luxury but this certainly wasn’t as advertised.

After lots of research we decided to make salerno as a base to explore amalfi coast and capri, and we r happy that we stayed here. Direct fast train from Rome [sorrento doesn't]..hotel being just Opposite to railway station. Easy to reach. We booked 1 double room and 1 single room for our family of 3. Rooms r clean, AC works great, normal size bathroom ,good hot water,supermarket nearby, walking distance to port and beach. Taxi stand just opposite to hotel, and main bus stop also just in front. We took ferry to capri (2 ports for ferry, LNG ferry 1.5 km away, 10 euro for taxi )and for amalfi town we took SITA bus 24 hour pass 10 euro per person and we started with amalfi, ravello and reached Positano and return. Easy to catch bus ,and just in 10 euro pp we completed our amalfi coast . Excellent location.and no noise in rooms, breakfast is great, fresh bakery and fruits every day. Staff is cheerful and extra helping. Best of all our hotels in Italy. Though rating is 3 star it is Actually better then msny 4 star hotels. Kudos to family management

Das Hotel ist für Bahnreisende ideal. Gleich hinter Gleis 1 tritt man auf fie Straße und ist am Hotel. Es ist gewissermaßen auch mit dem Bahnhof verbunden. Das Hotel hat nämlich selbst keinen Fahrstuhl. Stattdessen kann man mit seinen Koffern den Fahrstuhl von Gleis 1 benutzen und wird dann eingelassen. Die Zimmer selbst sind modern und sauber und die Matratzen wirklich gut. Erwartungsgemäß ist der Ausblick auf den Hinterhof nicht besonders. Auch das Umfeld ist eher abschreckend. Nachts und auch am Morgen liegen Penner vor der Tür. Die Mitarbeiter sind alle sehr freundlich. Beim Frühstück gab es eine gewisse Auswahl, aber der Kaffe aus dem Automaten schmeckte nicht.

Das hotel ist an perfekter Lage mit super Panorama über den Hafen von Salerno und Küste. Leider war der Spa geschlossen, saisonbedingt! Die Zimmer sind groß und sauber, im superior Zimmer hatte es sogar zwei Nasszelle, eine mit Dusche das zweite mit Badewanne…… Woll verstanden beide mit Toilette…..

Like most of the hotel reviews, this is an excellent hotel. We all had sea view rooms (I was with a group). We only stayed one night but the weather was perfect and after a long day traversing the Amalfi coast with all the crowds it was a lovely way to unwind. We all went to the Pepe Nero pizzeria next door for pizza and wine which was a fun way to relax after so many large meals. The staff are lovely, the breakfast very good. Yes, it's not near the historical center, but it's a great alternative. I would definitely stay there again.

Very comfortable stay. Nice, clean room certainly no complaints in that respect. Location is outside of the centre of Salerno, however a half-hourly train can be caught 5 minutes walk away from the hotel, which gets u into Salerno in 15 minutes, and u can be at the tourist ferry terminal in 25 minutes. A small number of restaurants around and a supermarket is 2 minutes away. Breakfast was very basic but was sufficient enough. Not too bad for the price point and definitely cheaper than Amalfi Coast, but the easy access to Amalfi Coast made it worth the stay.

The hotel is ok, some weird rules around the pool where you are obligated to wear a cap in order to access it. The safe guard is very persistent on keeping this rule. The restaurant was surprisingly better than expected. It takes about 1.5h to reach amalfi by the car from hotel. Hotel has a parking lot which is def a perk. The rooms were ok and clean.