Hotel berhampiran Palazzo Genovese, Salerno

convenient location on corso vittorio emanuele so right in the center of everything but pretty poor service from everyone we encountered except the young woman staffing the front desk on the day of our departure. she should be promoted to train *everyone* (especially the insolent loud mouthed male staff who spent their time mansplainin') in the hotel on what it means to have good customer service. a good hotel experience starts with a positive customer experience when you get to the hotel. my first complaint would be that the hotel doesn't provide good directions on how you are actually allowed to pull your car in front of the hotel on a street that is closed to traffic. anyone with experience driving in italy is well aware of the risks of driving a rental car in a ”forbidden zone” and that is what corso VE looked like to us. by comparison, our hotel in Matera where we headed after salerno emailed us explicit directions on driving to the hotel through Matera's restricted zones. when i arrived in the lobby to check in i got some (lousy) directions to a parking building they use (didn't use it-found public parking 5 minutes away). after insolent 20 something (dark haired boy with glasses as i recall) told me the checkout time was 10.30, i asked if we could get it extended to 11 or 11.30. a flat no. ok. then i went to grab the luggage rack to bring our stuff in from the car. check in guy says i can't use it! i think he sent someone to ”use it for me”. anyway, once we get into the room (a triple as i recall), it is very warm in there and we turn on the a/c. only it doesn't seem to be working. we call down to the front desk ”oh, yes, we need to turn it on for you” so even though you have an a/c conrol, everything is actually controlled from the front desk (we had a similar problem the next morning and i think we got one of the owners-short, older gentleman who sleeps in the hotel!-to call down to get the a/c running again and he had to call multiple times). the next morning as we headed to breakfast (marginal but a good coffeemaker for espresso) there was some management guy pontificating to a younger person about many things with lot's of ”che cazzo's” (yes, anglo's other than me who speak italian and lived in salerno for two years do understand this). how do i know he was associated with the hotel: because earlier when i was about to go running, he asked me ”may i help you/posso aiutarti” as i headed for the public bathroom to use it before my run, as if i didn't belong there. anyway, the woman at the desk that morning told us that a later checkout was not a problem, and was a breath of fresh air compared to the knuckleheads we encountered up until then. there were other minor issues with the room that needed attention like ripped wallpaper and chipped tiles but the overwhelming negative was the attitude of the staff except for the young woman who actually knew what she was doing. i would not stay here again until the staff get better train

After lots of research we decided to make salerno as a base to explore amalfi coast and capri, and we r happy that we stayed here. Direct fast train from Rome [sorrento doesn't]..hotel being just Opposite to railway station. Easy to reach. We booked 1 double room and 1 single room for our family of 3. Rooms r clean, AC works great, normal size bathroom ,good hot water,supermarket nearby, walking distance to port and beach. Taxi stand just opposite to hotel, and main bus stop also just in front. We took ferry to capri (2 ports for ferry, LNG ferry 1.5 km away, 10 euro for taxi )and for amalfi town we took SITA bus 24 hour pass 10 euro per person and we started with amalfi, ravello and reached Positano and return. Easy to catch bus ,and just in 10 euro pp we completed our amalfi coast . Excellent location.and no noise in rooms, breakfast is great, fresh bakery and fruits every day. Staff is cheerful and extra helping. Best of all our hotels in Italy. Though rating is 3 star it is Actually better then msny 4 star hotels. Kudos to family management

Struttura un po' distanze dal centro di Salerno, ma situata in una zona tranquilla della città. Stanza ampia munita di tutti i comfort. Pulizia eccellente , colazione ottima , abbondante e varia. Letto comodissimo, abbiato riposato divinamente. Fiore all'occhiello della struttura, il proprietario ,persona gentilissima e disponibile, pronta a soddisfare ogni tua esigezenza. Ci ha dato consigli utilissimi su come visitare la costa amalfitana. Grazie di tutto, ci ritorneremo sicuramente.

Siamo molto rammaricati nel dover scrivere questa recensione negativa! Iniziamo nel dire che siamo stati una notte in questo B&B. Posizione discretamente comoda 10 minuti dalla stazione e 5 dal centro! Il BeB si trova in un vecchio palazzo, e sostanzialmente è un appartamento al primo piano, dove ci sono alcune stanze e poi le camere della proprietaria! Quindi è come essere tutti in un appartamento ma solo in stanze diverse. Al momento della prenotazione comunichiamo che siamo una coppia con un neonato di 3 mesi. Arriviamo, stiamo un po’ in stanza con il nostro bebè a giocare ( circa una mezz oretta alle ore 12) e uscendo per andare a fare un giro conosciamo finalmente la signora( padrona di casa) che ci chiede se il bimbo dorme di notte poiché ha già sentito degli urli e non vorrebbe che disturbi gli altri albergatori. Gli urli a cui fa riferimento erano i classici vocalizzi che i neonati fanno quando giocano. Rispondo che si dorme, ma non tutti i giorni sono uguali con i bimbi così piccoli. Tornati dal giretto in centro rientriamo in stanza e troviamo la stanza fredda, chiamo il numero che ho ( è un altro tizio mai visto poiché accoglienza è stata fatta da un altro signore ancora) e spiego situazione, viene la signora accende termosifone e climatizzatore ( molto indisposta poiché secondo lei non fa freddo!!) . Mi accorgo anche di macchie sulle lenzuola e facendoglielo presente mi vengono cambiate di malavoglia. Usciti per cena abbiamo lasciato climatizzatore acceso ma lei è entrata e l’ha spento ( dicendo che audì clima si spengono da soli perché hanno un sensore di movimento 😵‍💫 stranamente tutta la notte poi è rimasto accesso sui 20 gradi). Ma il bello è stato quando rientrati alle 21.30 il bimbo ha iniziato a piangere, stavamo cercando di calmarlo e la signora ci h bussato per chiederci di calmarlo e fare silenzio che disturbava!!!!!! Come se avessimo potete di fare smettere di piangere un neonato! Aggiungo che invece di creare queste spiacevoli situazioni basta dire che non si accettano neonati invece che prendete prenotazioni e poi trattare male clienti. Segnalo anche che ascensore va solo con monete da 20 cent.. e ovviamente noi con passeggino dovevamo fare su e giù più volte! Abbiamo visto da lei solo 80 cent il resto sono stati di tasca nostra. Come pulizia non ci siamo, muffa nella doccia e macchie di sugo nel piumone. Segnalo anche che il bar convenzionato per colazione è livelli proprio basic. Consiglio: con bambini cercate altro.

Travelling from Sicilia to Milan by train we needed an overnight stop as it all couldn’t be done in one day (unless using a sleeper train!🚆). Salerno seemed to be a good midway point so after a bit of research this hotel 🏨 was booked. On arrival at Salerno Station 🚉, we took the elevator down and literally stepped out the station into the hotel lobby, it’s that close. We had a friendly chap on reception who checked us in and assisted us with our luggage to our room. We were allocated Room 203! This was a spacious clean room with a modern en-suite bathroom perfect for our stay. Considering you are right next to a station, you really didn’t hear a lot apart from a few sirens and horns and rumbles when trains 🚆 were passing. 8 hours of decent sleep 💤 was had.. how can you fault that? Breakfast was a simple affair but there were fresh Cornetto in different flavours which were delicious 😋. It’s a ‘buffet’ so it’s help yourself and the little lady on reception in the morning was doing a grand job keeping everything topped up and tables cleared. Overall an excellent stay! If you are travelling by train, this is an ideal place to stay. The hotel is located well within reach of the main town and the coast is a few steps away. Plenty box ticking with this hotel.. 🏨

It was just right place for what we needed for our holiday. Large room and clean. Amazing view too. Thank you .

Very comfortable stay. Nice, clean room certainly no complaints in that respect. Location is outside of the centre of Salerno, however a half-hourly train can be caught 5 minutes walk away from the hotel, which gets u into Salerno in 15 minutes, and u can be at the tourist ferry terminal in 25 minutes. A small number of restaurants around and a supermarket is 2 minutes away. Breakfast was very basic but was sufficient enough. Not too bad for the price point and definitely cheaper than Amalfi Coast, but the easy access to Amalfi Coast made it worth the stay.

The hotel is ok, some weird rules around the pool where you are obligated to wear a cap in order to access it. The safe guard is very persistent on keeping this rule. The restaurant was surprisingly better than expected. It takes about 1.5h to reach amalfi by the car from hotel. Hotel has a parking lot which is def a perk. The rooms were ok and clean.