PPengguna TetamuI had a stay Feb 5-6, 2023 for a ground floor room w/ a single bed because I'm 100% handicapped from my military service during Vietnam. I called Microtel twice on 2/1 & again on 2/4, to confirm that I had a 1 bed ground floor rm. Both times the clerks assured me that it was in their system. I showed up Feb 5th around 3:30pm, & was told by the rude female desk clerk that there's no ground floor rooms available. I told her that I had called twice on different days & was assured that the notes were in the system. She finally checked again & put me in a ground floor room, that wasn't very clean, but I accepted it, since there wasn't any other ground floor rooms available according to her. That evening the room above me kept dropping things, & it sounded like being in a bowling alley w/ the loud noises. Later, a family came in the room next door to me, & the kids started yelling, screaming & pounding on the walls. I called the front desk a couple of times, but no answer. It finally stopped around 10pm. The next morning, I went to take a shower. There wasn't any hot water, & the soap & shampoo dispensers were empty. I called the front desk & again, no answer. Afterward, a Mexican guy apparently had a key to my room & came in, w/o knocking or anything. He looked surprised when he saw me, & started speaking Spanish. I asked who he was & why he came in my room, but just talked Spanish. When I went to the front desk & confronted the clerk (the same rude clerk that checked me in the day before) about this guy having a key to enter my room, she said it MAY be the maintenance guy. I then asked, ”Why didn't he say he's maintenance or staff or have hotel ID on him?” She claimed she didn't know. I filed a complaint w/ the mgr thru the clerk, & he finally sent me a email 3 days later saying he couldn't do anything about the noise from other guests. Nothing about the other issues, like no hot water, soap or shampoo, or why the guy had a key to enter my rm. No offer of a refund or some sort of compensation. Do not stay at this Microtel !!
Tunjuk Lagi