Hotel Fairfield by Marriott di Salt Lake City

BED BUGS - BEWARE! We stayed two nights in early September 2023. The first morning when we woke up we discovered multiple bed bugs in our room. My wife took one bed bug on a piece of paper to the front desk. The desk clerk on duty stated, ”I don't think that is a bed bug.” My wife then showed him an internet picture of bed bugs and it was an EXACT MATCH. The clerk stated, ”I really don't think that is a bed bug.” Again, it was an exact match. My wife told him we could not stay in a room with bed bugs in it and asked for a new room. He gave her a new room key and we moved into it for our second and final night. We were charged in full for both nights, including the night we were in a room with bed bugs. I have no doubt based on the clerk's response that he did not notify anyone in management about the situation and the room was not professionally cleaned to address the bed bugs before being assigned to another quest. After our visit, I emailed the hotel manager and asked what was done to address the bed bug situation. I received a response email that did not address the bed bugs and what if anything was done, no offer of a refund (I did not ask for one) but extended me 10,000 Bonvoy points (which I have not received). The proper response by hotel management for a customer having bed bugs in their hotel room is to move the customer to a new room, comp their stay, and most importantly, immediately have the bed bug infected room professionally cleaned. The bed bugs were bad enough. The lack of response by the hotel staff was negligent. Will this review post get the canned apology response from the hotel, or that they do not ”think” it was bed bugs, or a lie that the room has now been professionally cleaned? Stay at your own risk!

We primarily stayed here for use of the airport shuttle and long term parking. The room was clean and there were a variety of options for breakfast. Using the shuttle to get to and from the airport was super easy and worked really well. The only thing we were disappointed in was that on the website they said parking was $6/ day ( we would be gone 7 days, so $42 ) however when we said we wanted to use this service at checkin, they said it was actually going to be $75 for the whole time. Even after I showed them a screen shot of the $6/ day on the website, they just said the website was wrong and wouldn't give me the advertised price. This was disappointing since that was significantly more than we were expecting. We would have stayed somewhere else since other hotels offered less expensive long term parking options.