Hotel berhampiran Friedrich Wilderness Park, San Antonio

Always a pleasure staying here. Awesome staff and always up to expectation

Will never be coming back here again and would never recommend this hotel. There were multiple problems within our only two-day stay. When we arrived we were told that vallet is mandatory even though there is a guest parking lot less than a block away. When we asked about the guest parking lot they said that they wouldn't be liable for any damages if someone vandalized or broke into our car in the guest parking lot, insinuating that there WOULD be damages to our car. There was no information prior to our stay that told us the only parking option is valet. The attendant at the front desk went on to provide multiple horror stories of people having their car broken into strictly because they parked in the guest parking lot. After doing some research we found out that even in the valet, your car will be broken into. It was unnecessary for the person at the front desk to try these scare tactics and guilt us into getting the valet. After that, the front desk attendant proceeded to charge my wife's card for the room and for the security deposit even though I already provided them with my card prior to check in online and it was charged already for the room and for the security deposit. After checking in, we were told that there is no housekeeping service unless you pay a $90 fee and room service is not and option. The hallway leading to our room reeked of animal or human urine and trash was left unattended outside of multiple rooms. On one of the days the elevator had vomit in it that had not properly been cleaned. The hotel mentions that there are multiple eating options, most of which are temporarily closed. Would definitely not recommend staying here especially since they are considering themselves a luxury resort.

We booked this hotel to be close to a local hospital while caring for a family member and the location was perfect for us. It is close to major freeways and tons of shopping and restaurants. Almost every type of store is located in the immediate area around the hotel, which made it very useful for us to get things we needed during our stay. The hotel itself is basic! Think, hostel with your own private bathroom basic! Soap is a communal tube attached to the shower wall that you squeeze. to dispense. There is virtually no furniture in these rooms at all. There is not a closet either. I feel they were going for hipster minimalist when they designed these hotels, but it really misses the mark. Granted, I'm probably not the target consumer they are going for here (40's), but it's REALLY basic! There were not even any drawers or places to put your clothes. They literally have a metal bar attached to the wall and ceiling and that is your closet!? Nowhere to put your suitcases and a really tiny desk. No coffee maker, no ice bucket, nothing! The color theme seems to be something out of 1980's Circus Circus (neon yellow/blue/red). Our room was also extremely small, like big enough for a king bed and barely enough room to walk around it small. It reminds me of the hotels you would find in Europe, or an airport hotel in the US. The free breakfast is the typical carb overload and fake egg patties (think Hampton Inn). It was nice to have a free option, but it honestly wasn't too appetizing. What also wasn't appetizing was the giant cockroach that flew from somewhere and landed on my shoulder in the breakfast area one morning!!! That was the last time we ate in there! I will say the staff here was really great! They were very friendly and accommodating and went out of their way to make us feel welcome. If you are looking for something very basic with almost no amenities that offers really just a comfortable bed and not much else, you will not be disappointed. If you are looking for something that resembles a Hilton... skip this brand.

First of all the staff was friendly and helpful. No problems there. Room was just ok. Breakfast was ok. No coffee...just an instant coffee machine. Not a Keurig either. That would've been a better chioce. Nescafe coffee and it was gross. Pool was good. Location is good for most places to go in San Antonio. Difficult to get in and out of at certain times of the day. I wouldn't stay at this hotel again. Just needs to be updated badly. Mattresses are not comfortable and had a hard time sleeping. We stayed for 3 days. No sleep and no coffee. It's personal to me to have a comfortable bed and coffee. Especially when I'm paying for those things.

This was a great hotel the food from chef annette was so great, Her omelet was so delicious. My room was nice and cold also, she was very professional with her work. I will be back for her food and kindness.