Hotel berhampiran Mission San Juan, San Antonio

The hotel is in a great location if visiting the missions. There is a Wal-Mart and a multitude of restaurants close by. This was one of the best hotel experiences I have had in a while. The hotel staff were all friendly, courteous and responsive (front desk, maintenance, housekeeping and breakfast hostess). The hotel was clean, the beds comfortable, and the breakfast was excellent. I don't have any negatives. We had a small maintenance issue with our room on the second day that could have turned into a poor experience, but maintenance came up within a minute or two to investigate and we were moved to a new room within 10 minutes or less. I would definitely return to this hotel if visiting the area again.

Great location, grater price! I was in need a shirt term living situation and these fine folks were very accommodating. 20 minutes on foot to The Alamo.

Very nice place. Convenient We were so well cared for Shout out to Mia and Chase for their great care for us They helped us navigate a later checkout Plus helped on a special project Both of them are helpful and really represent the Hilton brand well Thank you, Mia and Chase

The experience was lovely, customer service was perfect, and the location was great. However, they can work on valet service and the cleanliness due to mildew on the ceiling of bathroom. Lastly. I do wish I had time to try their breakfast but I wasn't able to due to my schedule, it's a nice touch though.

酒店地理位置優越。一切都很乾凈，工作人員很友好，樂於助人。步行兩分鐘即可到達阿拉莫，餐廳就在河濱步道上，户外就餐別有情趣。房間不錯——兩張床、一張小沙發、易於操作的電視、衣櫃、冰箱、咖啡機等。電梯附近有製冰機和一個加水站。

The bottom line of this review is that Comfort Suites and Booking .com are liars and place profit over any sense of human compassion. Their character has been reveled and it is NOT good! San Antonio Texas was hit with an unprecedented snow storm. Homes lost electricity for DAYS! Our home lost electricity for 60 hours! (2 1/2 days) Outside was single digits and our home was 40 degrees I decided on our 2nd day to get a hotel room for the night. We needed a hotel close to home, because the roads were dangerous. I got onto Booking.com App and chose this hotel. There were 4 rooms left for the night. I decided to get a room. I looked at my husband and asked him ”it is the 16th correct? and he said yes, it is the 16th” I went ahead and booked a room for that night specifically picking the 16th as my date. Here is where I think is my mistake: I picked the ”no cancel” option because we were freezing in our home, and I knew we desperately needed a room. Warning: Always pick the cancel option no matter what!!! I was packing up and decided to call the hotel to see if our room was ready early since we were freezing in our home. The hotel said we had no reservation for that night but the 26th of Feb and that there were no rooms available for the night! and they would NOT cancel! I know I picked the 16th and NOT the 26th! This is where I feel that Comfort Suite and Booking.com are Liars and believe they bumped me up to the 26th. Profit over people. The hotel told me to talk to Booking.com, and Booking.com told me to talk to the hotel. No help at all! We spent the night in our freezing home again for the night. The room was already costing us over $100.00, so why would I try to spend another $100.00+ at another close hotel, just to be bumped again. So we hunkered down again. I tired to cancel with booking.com (I have used many times before) and they would not help, and told me to contact the hotel, and they did not help. Long story short, my husband and I just spent our obligatory night, Feb 26th at this hotel that is 2 minutes from my home. We checked in at the hotel, and the clerk butchered our last name and giggled. I was not in any mood for anyone to drop the ball on customer service and I was NOT impressed. The hotel itself is nice, room was nice, sheets and bedding are soft and amazing. Pillows are great but are too big and we both came home with a neck ache. Bottom line is that I am glad that our obligatory night at this hotel is OVER!!! I am absolutely done with Booking.com! and Comfort Suites. I will look to find great customer service where they know they are dealing with human beings who need help! You hear of wonderful stories of communities coming together to help each other out in emergency situations. This is a story of people in our community that did NOT help out at all and left a 60 year old couple freezing in their home for the night. Not refunding our money

I was very satisfied with everything