Hotel berhampiran University of the Incarnate Word-Northwest Center, San Antonio

I got to the room and they gave me a room that was not clean , so i went and got another room once in the room i got only on towel the shower had no where to put soap or shampoo and conditioner so i had to put them in the top of the rest room tank and bed sheets had stains in them very bad room don't think i would stay there no more

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Typically when ever I travel with my dogs I book a stay at a Sonesta because the business is very dog friendly and ergonomic. I never before had any issues with my one very reactive dog at a Sonesta. So when I moved to San Antonio for work and was waiting on my furniture to be delivered booking here was a no brainer. The good: Laundry doesn't cost quarters, which is nice being between homes and staying for week. The little laundry facility is really nice. There is also a modest fitness center with some cardio equipment and free weights, in addition to a pretty decent pool, and basketball court where your kiddos can play. The breakfast is decent, and free with your stay which I always appreciate. The bad: Every single card reader to enter a room or the building is broken. My room hasn't received turn over service once, or had the trash taken in my week long stay; housekeeping keeps leaving notices that they were supposed to but didn't on my door. The thermostat resets to 85+ degrees throughout the day and night. Lastly, and what really soured my stay is the situation this location put me in with my dogs. I have one dog who's fine, and another who is very scared of everything and is reactive to dogs and people. I book at Sonestas because I have never had an issue with her at one, and I've always felt like I could keep her safe and not put her in any bad situations. At one point I ended up locked outside of my room with my dogs for over an hour; first I couldn't get into the side access door, then I couldn't get into my room. I ended up having to leave both dogs in my car in the heat of the summer, and get my card re-keyed at the front desk. Even after updating the keys, they still struggled to open the side access door a few feet from room and it would take several attempts to open my room door. Even before this incident the doors weren't really working, I'd have to swipe 5-10 times to get any open. After this incident, and my report that none of the doors work maintenance taken no action to correct the bad card readers, and nothing has changed. I continue to see the hallways congested with people also struggling to open their doors. I ended up making the decision to board my dogs at a professional site for the duration of my stay rather continue to put them in a situation where something bad could happen. I am very unhappy with this situation, and I will never book at this location again.

Kualiti rangkaian hotel sentiasa stabil

Great location, grater price! I was in need a shirt term living situation and these fine folks were very accommodating. 20 minutes on foot to The Alamo.

Very nice place. Convenient We were so well cared for Shout out to Mia and Chase for their great care for us They helped us navigate a later checkout Plus helped on a special project Both of them are helpful and really represent the Hilton brand well Thank you, Mia and Chase

The experience was lovely, customer service was perfect, and the location was great. However, they can work on valet service and the cleanliness due to mildew on the ceiling of bathroom. Lastly. I do wish I had time to try their breakfast but I wasn't able to due to my schedule, it's a nice touch though.