Hotel 2 Bintang di San Carlos

We enjoyed staying here, a 1 night stopover on the way to Santiago, and world stay again if in the area. Room great, clean, good air con, good shower and a nice touch with a free welcome drink. Breakfast adequate and nice big car park. Points we felt a bit let down on were, a mess up with our keycard which they said they corrected but the new card wouldn’t work in the lift repeatedly and we were unnecessarily being asked to use the staff lift and then still notable to enter our room meaning we had to go back to reception etc - no real apology. We would have forgiven, these things happen, but then when requesting milk for our tea/coffee (machine in room) we were told we had to pay, and also we couldn’t take it upstairs ourselves, we had to wait for it to be delivered. This seemed inefficient and penny pinching. Breakfast service also a bit clunky with having to point at buffet rather than helping ourselves or ordering from table. Queues built up. Covid is reason but staff put their hands all over glasses, cutlery and food they served anyway ….