Palo Alto Glamping Hotel

We stayed for 7D/6N at Palo Alto Glamping which was too long at this location. This resort has the potential to be AMAZING but it falls short in so many ways: PROs: Charming, clean, well-maintained. Staff were warm and welcoming. Beautiful grounds. Outdoor bathroom is pretty cool. Powerful a/c in the room. The mini-hanging bridge located over the stream was cute. Lots of privacy. CONs: Be prepared to wait 45min or longer for your meal (free breakfast) at the restaurant, even if you're the only one in the dining room (food was 4/10). Ammenities are lacking: In-room safe was broken and made a high pitch alarm when we tried to use it, zero counter space by the sink for toiletries, no place to put the handsoap even, shower water never got hot just lukewarm, difficult to get ice (only from bar before 10pm in a GLASS bucket so melted very fast), no "to-go" cups for coffee, jacuzzi was broken the whole time we were there, Keurig in the room never made water hot enough for tea, outdoor bathtub was small and had detritus in it every day so we never used. Only 2 towels provided for 2 people. There was no "trail" around the property as advertised, just the walkway to the other cabins. Massage chairs in the main lobby were broken, no hangers provided, many dogs in surrounding neighborhood barked repeatedly late at night FOR HOURS and the sound echoed like wolves howling. We love dogs and have our own, but this was too much and very disturbing. Don't forget the roosters that crow every morning. Lastly, the location is far from many tourist areas. We had a rental car and drove the monotonous and curvy 2hr round trip every day for 6 days from this resort to La Fortuna and back and regretted it after the 2nd day, so keep that in mind. When we were checking out at 730am the last morning, I was leaving the room to see what appeared to be the maid standing outside our door waiting. That was creepy. If you are passing through Quesada or are in the area for 1 or 2 nights, I think this resort could potentially be a pleasant or romantic short stay experience for a couple. Any longer than that or for a family than the distance and lack of ammenities will become a huge burden. And for those of you that say "but this is GLAMPING!"...don't kid yourself. This is a resort and for the price we pay to stay here, we shouldn't be "roughing it."

I stayed in Palo Alto hotel four days ago with my girlfriend. I had a romantic night with her. It was one of the best customer service I've had. The staff was really friendly and always offered the adecuate attention to us during our staying. The place is so lovely. It has a private location. You are sorrounded by beautiful nature and the views are breathtaking. We had the most romantic dinner ever. We cannot wait to come back.

Sin duda la calidez humana y los pequeños detalles hacen que este lugar sea el perfecto para poder descansar. Rodeado de tanta naturaleza y a La amabilidad de los colaboradores hacen que los días sean diferentes y te recargues de una excelente energía. Darles las gracias a Junior el nuevo gerente que nos sorprendió desde el primer día con una botella por nuestra luna de miel, persona sencilla humilde y con ganas de que cada cliente se sienta como en casa. A los recepcionistas Justin y Gorgiana gracias por esa sonrisa que día a día nos regalaba desde el check in hasta el check out. Sigan estudiando para verlos en un futuro cercano todos unos profesionales. Dar las gracias al equipo de alimentos y bebidas a Néstor que en los desayunos nos cuidaba en todo momento y en la cena a Michael por esos batidos naturales que estaban 10 de 10. La última noche conocimos a Bryan el chef, que nos sorprendió con la rica comida que nos preparó junto al equipo de cocineros que estaban en turno hicieron que la comida no fuera pesada y las porciones fueron las exactas para no quedarnos repletos. Las chicas del spa Melanie y Leonela hicieron que el masaje de piedras calientes nos mandara a dormir como unos bebés. Buenas manos tienen y excelente trato al cliente. De haber sabido se hubiera reservado más los servicios de ellas. A las personas de mantenimiento, ama de llaves, seguridad,administrativos gracias por hacer un lugar excelente para familias, mascotas (son PET friendly) y parejas donde quieran desconectarse del estrés del trabajo o simplemente quieren descansar se recomienda al 100%. Nos vemos en un futuro Saludos Sus amigos Vale-Moi