Rumah tumpangan di San Fernando

The place is instagrammable and most of the staff are friendly and accommodating. My otherwise shy parents loved their swim-up room because it afforded them a semblance of privacy while enjoying the pool. The rooms are spacious, the beds comfortable. I personally love the balcony overlooking the pool complex. And bathrobes are always appreciated. The beach has fine, whitish sand. The buffet breakfast is adequate, standard, (although I heard a couple complaining at the salad bar due to the lack of salad dressing). The fried bananas were the star of the breakfast buffet, and we kept re-filling our plates with it to make up for the very ”malitid” beef tapa. The river pool was quite enjoyable and we found ourselves just floating with the current. For some reason, the water in the river pool and slide pools/pool bar were quite hot (not ”warm”). Im unsure if that's intended or the sun was just too hot that day. There were incidents though that we found stressful/annoying/disappointing. As we were on our way to Aureo, I received an email and text message from them saying they are letting go of our reservation (4 rooms, since we are a party of 10), because they did not receive any confirmation from me. I backtracked on the reservation email they sent days ago and did not find anything requiring me to confirm. All I remembered was that they were giving us the option to either pay up-front or settle the fees upon check in. It was later sorted out and we were told they will hold the rooms for us. Nevertheless, that email/text message considerably caused us stress, as we were already on the road, with kids and senior citizens in tow. Perhaps the management could adopt a better way of informing clients that a confirmation is needed, or that payment should be made upfront (which we would have gladly done), instead of automatically sending a message, without prior notice, that they are cancelling our rooms. Since it was our parents' anniversary and it was a rare occasion for our family to be complete, we arranged for a private dinner by the beach. We agreed to the P5k dinner set up by the beach, in addition to the P750/person boodle fight food. We were, however, disappointed to find out that the 5k set-up consisted of a simple plastic table and chairs, with lights strung above (see pic). We checked Aureo's pics from IG and saw that previous set-ups have arch backdrops with flower garlands, etc. I suppose we expected something similar for 5k. It did not help that just a few feet away, the restaurant has beach tables and chairs with better lights/lanterns, where we could have eaten without the additional 5k charge. As a compromise, the staff reduced the beach set-up fee to P3k. We reluctantly accepted this so as not to ruin what could hopefully be a special dinner for our parents. The staff also informed us they will only charge us for 8 persons although the set up was for 10pax. While we appreciate this, it must be pointed out that the 9th and 10th pers

The place is very clean and homey. Plated breakfast being served tastes good and had enough serving. Staffs are very helpful, and works with integrity, especially when I left my ring in the room during check out. No fridge, television, and hair dryer. But there are electric kettle, mugs, glasses, bath towels, and toiletries provided. They also got strong WIFI connection. This is not a typical hotel set up where you could expect that someone would assist you at anytime. So manage your expectation especially when coming back late from outside, as you need to use the door bell for the caretaker to open the main gate for you. Not an issue for us at all since the caretaker is attentive enough to assist. There is a limited parking space inside the yard but I think there are available space nearby for rent. The only improvement to ask would be to install thicker curtains for better privacy and a more relaxed experience as it can block lighting and noise from the outside. I would definitely go back to this place. Thank you!

Location very accessible, may food park sa malapit. Malapit din sa palengke kaya kahit dika na gumala sa ibang lugar diyan palang panalo ka na. Cleanliness, luma kaya ano pa ine expect mo. Pwede na rin pagtiisan. Not advisable sa mga maarte. Wala silang elevator. Kaya di advisable ang maraming dala. Not strikto sa mga bisita basta magpaalam tulad namin na dumayo para mag body piercing. Mahina ang aircon, maliliit kasi. Di bagay sa size ng room. Pero malamig naman ang La Union kaya keri na rin.

Had a Philippine trip in December. Stayed at grand Hyatt manila, the manor in baguio, hennan prime in Boracay, luxent in qc and thunder bird in la union. Outside looking in the property looks great, large area, beach front, great views in the restaurant, spa and golf course. Started our check in process showed passport they said room wasn't ready that's fine. Their check in time was at 3. Waited at their cafe, this place had good service kinda expensive for mid coffee but it's an upscale resort so I thought it was fine. We got a call around 230pm that our room was ready, and this is where it starts to go down hill. Did the check in process lady got id and credit card, swiped my credit card for the deposit and I notice her writing something, she started writing my credit card details. The number name and the expiration date. And I asked her what she was doing she said that she needed to write it down because the card details on the receipt was masked! And I told her that there was a reason it was masked , because the deposit already went through and the data was masked to prevent fraud, at this point I was super tired coz we drove from mnl going to La Union and waited for check in so I was like ok fine they're putting it in their safe anyways. While the bellman was walking us to our room I realized that there is no reason for them to write my details on a piece of paper. My room was pre paid, the deposit went through my passport/id had the same exact details as my card. so I went back to the front desk. Asked them to remove my details even if they were putting it in a safe because some other employee could get it and start ordering stuff online. They didn't want to remove it at first so I started flipping out and then they started cutting it I asked why they got it in the first place, explained that the room is prepaid deposit went through and all that. And they said something to the lines of they needed to protect themselves from skippers! So I flipped out more because they judged me in their eyes that my stuff could be fake and I could skip the bill on the hotel on a fully paid reservation!!!! And I told them that how can I skip I'm paid and I have deposit and they gave me some BS about them not being able to get the deposit from the bank if I skip! But they already charged it. God just thinking about it makes me mad again. So I just walked out. When I got to the room it was decent, not really an ocean front room because the palm tree was covering the entire view. The edges of the door showed significant wear and tear. The water pressure in the toilet and the sink was super weak. The flush on the toilet was iffy. You had to press it a certain way so that the water would stop flowing. And the hallways going to the room itself felt like a dungeon. No windows or natural sunlight, felt damp, humid and no ventilation. Towels felt kinda old and everything just didn't feel like it was an upscale resort, it kinda felt like it had motel vibes