Pengguna Tetamu
27 Disember 2023
Had a Philippine trip in December. Stayed at grand Hyatt manila, the manor in baguio, hennan prime in Boracay, luxent in qc and thunder bird in la union. Outside looking in the property looks great, large area, beach front, great views in the restaurant, spa and golf course. Started our check in process showed passport they said room wasn't ready that's fine. Their check in time was at 3. Waited at their cafe, this place had good service kinda expensive for mid coffee but it's an upscale resort so I thought it was fine. We got a call around 230pm that our room was ready, and this is where it starts to go down hill. Did the check in process lady got id and credit card, swiped my credit card for the deposit and I notice her writing something, she started writing my credit card details. The number name and the expiration date. And I asked her what she was doing she said that she needed to write it down because the card details on the receipt was masked! And I told her that there was a reason it was masked , because the deposit already went through and the data was masked to prevent fraud, at this point I was super tired coz we drove from mnl going to La Union and waited for check in so I was like ok fine they're putting it in their safe anyways. While the bellman was walking us to our room I realized that there is no reason for them to write my details on a piece of paper. My room was pre paid, the deposit went through my passport/id had the same exact details as my card. so I went back to the front desk. Asked them to remove my details even if they were putting it in a safe because some other employee could get it and start ordering stuff online. They didn't want to remove it at first so I started flipping out and then they started cutting it I asked why they got it in the first place, explained that the room is prepaid deposit went through and all that. And they said something to the lines of they needed to protect themselves from skippers! So I flipped out more because they judged me in their eyes that my stuff could be fake and I could skip the bill on the hotel on a fully paid reservation!!!! And I told them that how can I skip I'm paid and I have deposit and they gave me some BS about them not being able to get the deposit from the bank if I skip! But they already charged it. God just thinking about it makes me mad again. So I just walked out. When I got to the room it was decent, not really an ocean front room because the palm tree was covering the entire view. The edges of the door showed significant wear and tear. The water pressure in the toilet and the sink was super weak. The flush on the toilet was iffy. You had to press it a certain way so that the water would stop flowing. And the hallways going to the room itself felt like a dungeon. No windows or natural sunlight, felt damp, humid and no ventilation. Towels felt kinda old and everything just didn't feel like it was an upscale resort, it kinda felt like it had motel vibes
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