Pengguna Tetamu
31 Januari 2023
Let's start with the positive, the hotel serves it's purpose being close to the airport, ample parking outside and large rooms. Until check-in, everything seemed fine, however once we got to the room we were surprised with the room feeling extremely hot. Efforts to switch on the a/c proved futile, which is when we decided to call reception, only to be told that due to very big expenses in energy bills in the past months the a/c had to be kept switched off. Now I understand prices are rising globally, both for service providers and for common mortal users like myself. However for a hotel to actually admit they are keeping the a/c off due to utility expenses is certainly one step short of crazy. At night the room was unbearable with multiple guests opening their terrace door, only to let fresh air come in mingled with the smell of manure from a nearby farm! I believe at the very least we should have been notified of this a/c problem upon checkin, possibly even before checkin to ensure we could seek a better option, but alas we might have been asking for too much!
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