Hotel Perniagaan di San Jose

While we had a confirmed reservation for a room at the Hampton, they were booked up, however, helped us move across the street to the Holiday Inn. It was midnight, with three young kids, and the front desk man for the Holiday Inn was proceeding to tell us there were no rooms and no options. After the front desk man from the Hampton pushed, Holiday Inn agreed to ”clean a room” so we could stay the night. They proceeded to clean a room with 1 King bed, when there were four of us and we asked for a room with two queens. An hour later, we were let in a room. The tile floor was sticky and there were only 3 shower towels (even though they all knew there were four people). Beds seemed clean and were comfortable. Airport shuttle driver was then about 12 min behind schedule but was very nice gentleman. I wouldn't care about the late shuttle (we planned extra time), except when you don't get into a room until 1am and you have to catch a 6:15am shuttle, it's annoying.

Room 1517 was very clean and comfortable. Housekeeping does a good job. Temperature controls are very easy to change and there was a refrigerator, coffee maker and a complimentary bottle of water. I love using the Marriott app to get my room key on my phone and bypass the front desk. It makes things very convenient. This hotel is a short walk to the Convention Center VTA light rail station that I was able to use to travel to and from the San Jose Airport. One issue I noticed though is that the in-room safe was not bolted to the cabinet. Anybody can literally just pick it up and carry it out of the room (which basically defeats the purpose of safe).

I came up for a high school reunion and since I stayed here before, I wanted to stay here again. The woman at the front desk was friendly and inviting, and since I'm a Marriott member, per my request, I was given a great room on a high floor, and away from the elevator. Spacious room, great AC/heater unit, and the kitchen was helpful since I was there for four days. The breakfast buffet was great! Something different each day. Didn't care much for the pastry selection, but it worked. Really good coffee!!! Every staff worker I encountered was friendly and a couple asked if I had everything I needed. I really like staying here when I'm up in San Jose. It is so close to the airport, yet you can't hear the planes! I took two early morning walks along the river trail, and there you could hear the planes! Definitely worth staying at!

The Hotel, Hotel room, the area , parking and breakfast was superior. One staff member that checked us in was extremely unpleasant very unapologetic and I felt wasn’t train properly on how to speak with customer. Her name is Rayna H. I requested for management to contact me, still waiting for that to happen. I checked in with her and told her I paid my room in advance. I showed my email that shows it was paid in full. Rayna kept on stating to me that I still have to pay for my room and her system didn’t show I paid it. Not until I was in the middle of a conversation with Priceline then she said…. Everything is fine now! I told her she should at least apologize… she said to me that she is “only doing her job”…. No remorse nothing… mind you have just drove 6 hours prior! Unacceptable!

A very clean, updated Hyatt House with a Chromcast TV and a huge collection of EV destination chargers for both Tesla and non-Tesla vehicles, which was very convenient for me as I rented an EV from the airport and I'm able to fully charge it overnight here, saving a lot of hassle finding a public charger. I was not offered a Globalist upgrade, however, upon checking in, which Hyatt Place/House hotels aren't required to do but most do, in my experience. There do seem to be a lot of extended stay ”residents” at this property, for what it's worth, but the hotel does seem to be in good condition, except for one thing: the elevator is broken, and one of the residents mentioned that this is not the first time it's been broken. For this reason alone I'm glad I didn't get a top floor ”upgrade”. I would stay here again if only for the EV charging, saves time and hassle on a road trip to top the car off overnight on a drive from LA to the Bay Area.