Hotel berhampiran Church San José de la Montaña, San Jose de la Montana

밤 늦게 도착했을 때 불편했다는 리뷰를 보고 걱정했는데, 도착해서 관리인들이 있어서 다행히 불편함은 없었습니다. 매우 친절해서 좋았습니까. 안에 시설도 정말 깔끔하고 편리했습니다.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

The staff was super friendly! Liliana was the first one that I met at the airport to guide me for the shuttle to the hotel. Luis was the driver that gave me a really good welcome! Really good to have the shuttle included, nice staff & breakfast available.

Me and my husband flew into San Jose and needed a place to stay for the night. Terrazas was a very close 10 min drive from the airport. We were greeted by Roberto who was very friendly and gave us recommendations on places to eat nearby. We also felt very safe, there was a security guard and it was gated. The rooms are spacious and the bed was pretty comfortable. We enjoyed our walk to the restaurants nearby. In the morning they have breakfast ($10) per person, it was delicious :) Would stay here again!

Marriott always get it right with the things that are useful and important. Good location if staying in San Jose..not right in the middle of the hassle & bustle it's 20 mins drive to downtown. It does however have its courtyard of restaurents and the multi plaza across from it so a good location to downtown and the airport. The room itself is modern, clean, has a large TV, coffee machine, good locks on the inside of the door for extra security if you're travelling solo. Hot water, body products, large bed and decent restaurent. Plus if you're working online it has decent WiFi and lots of good spots to set up and get on. Little tip get a room with a balcony facing the back and not overlooking the shops at the front. Nice little view. Breakfast is good with selections of vegetarian and vegan options.