Hotel dengan WiFi di San Lazzaro

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.

Ottimo hotel, ottimo rapporto qualità prezzo, immerso nel verde, con un gran bel ristorante. Una menzione particolare per Jasmine della reception che ha avuto la capacità di risolvere brillantemente una situazione provocata da una mia omissione al momento della prenotazione. Grazie

When you stay at A San Lazzaro Rooms in San Lazzaro di Savena, you'll be connected to a rail/subway station, within a 10-minute drive of Sant'Orsola Malpighi Hospital and Piazza Maggiore. This guesthouse is 5.3 mi (8.6 km) from BolognaFiere and 5.1 mi (8.1 km) from Land Rover Arena.Take in the views from a garden.Limited parking is available onsite.Make yourself at home in one of the 6 air-conditioned rooms featuring espresso makers and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Located in San Lazzaro di Savena, Bertelli 4 in San Lazzaro di Savena is within a 15-minute drive of Sant'Orsola Malpighi Hospital and BolognaFiere. This apartment is 4.7 mi (7.6 km) from Piazza Maggiore and 5.3 mi (8.6 km) from Land Rover Arena.Free self parking is available onsite.Make yourself at home in one of the 4 guestrooms.