Hotel 2 Bintang di San Leandro

I had planned to stay at a local hotel to beat the heat and enjoy the weekend by the Marina, which I have spent many good times at as I grew up in the Bay Area and even remember my mother speaking fondly about staying at the Marina hotel from time to time. While all of the guest and amenities were great, it was unfortunately overshadowed by an overwhelming rude woman at the front desk who wears glasses. I had recently been victim to a rental scam and was awaiting a new credit card, the woman refused to take any of my cash funds nearly $500 as a deposit while the room itself only cost a little over $100 for the night, in addition to this as opposed to letting my mother who has trouble walking pay with her card over phone, I had to drive to my mother's home transport her to the hotel to pay in person with an ID then return her to her home. My mother nor I received an apology, any offers of compensation, or courtesy. I can understand having a policy of needing to put a credit card on file, but I could not imagine that all guests were treated this way, is so I don't any of the room would be reserved ever. While I have stayed at many hotels in my life, I have never been treated so rudely and with such disrespect, disregard, and what I potentially believe was racism. While the hotel is great in so many ways, and nearly everything else is wonderful, I will never again stay at a place with such abhorrent customer service.

🍃Persekitaran: baik, sangat mudah untuk dimakan dan pasar raya