Hotel Hampton by Hilton di San Luis Obispo

After a long drive, we were thankful to be greeted by kind and helpful front desk staff who checked us in quickly despite the late hour, with clear directions on where to park and the location of our room on a map. In trying to find our room, a helpful night custodian went out of his way to point us in the right direction. Our room was clean, and our stay was quiet and restful. Everything was worthy of 5 stars, until our weird check-out experience the following morning. Per usual (as we’ve expected when checking out at any hotel/motel/holiday inn), the clerk asked me if I’d like a receipt, to which I said yes please, thank you. Glancing then at her screen, she mentioned that there was no charge to the room and asked me (now a second time) if I would still like a receipt, to which I said, yes please, thank you, explaining that my husband had booked the room using his reward points. After an awkward silence with her still looking at the computer screen, she asked me again, this time with a tone of annoyance, (now for a third time) “Are you sure? There’s no charge to to the room,” to which I explained that yes, I would like a receipt that I could give to my luddite of a husband (haha) as a record of his free stays/reward point usage, trying to lighten my growing discomfort. After more moments of awkward silence, she said, something to the effect of “you know, there’s no charge for this room…” to which I replied (now, for the fourth time), that yes, please I would like a receipt for my husband’s records, thank you. After a few seconds, she curtly handed me the receipt and I was out the door. What just happened? A simple “I’m sorry, I’m not able to print your receipt at this time. May I email it to you?” would have bypassed this weird interaction. Not once did she extend common courtesy or kindness, which was in stark contrast to all of the other staff members we encountered during our stay. Her behavior stuck out like a sore thumb; her annoyance, palpable. In all of our years of travel, this was the only stay that was marred by a rude and unhelpful checkout experience.

Our stay at Hotel Cerro was fantastic! We had a beautiful garden view room with the best patio, which was perfect for relaxing and enjoying the serene atmosphere. The staff was incredibly nice and accommodating, making us feel welcomed from the moment we arrived. The on-site restaurant was also a highlight of our stay—every meal was delicious, with fresh ingredients and impeccable service. We especially loved the laid-back and charming vibe of San Luis Obispo. The little town has such a cute, friendly atmosphere, and everyone we met was so kind and laid-back. We can’t wait to come back for another perfect getaway!

The place, location and service is amazing. I only have one comment (which is a minor one). During my 3 nights of stay I had to ask for things like water, sugar and cream as it’s not refilled by default. Also I had to ask for slippers but it was provided immediately.

Nice place okay breakfast. The room had full kitchen and cookware.

No breakfast while advertised free breakfast. Excessive noise and street lights are too bright. Unfriendly staff and cumbersome check in. Cramped parking lot with not enough room for all guests. Needed to park on the street.

It is a cute place: clean and standard. We liked staying here. Staff are very friendly.

This hotel is clean, convenient, and great for families. Although breakfast is not included with Courtyards, the food we ordered and paid for was delicious and we were pleased with. The pool is also well kept and clean. We will definitely be returning!

We are a family of 5 who stayed here for a night! It was a good stop over while travelling between SF and LA. The room was clean and no frills. There’s one shared toilet with a dressing area with a small mini bar area. There’s also 20% off for the Denny’s next door too. It’s also near to iHOP, Ralph’s and other restaurants. I would recommend!

1) my first room’s temp control didn’t wor. I had to repack and go to another room. 2)Room card kept erasing and had to go beck to the desk and get it reloaded 3)lamp on the desk didn’t work. 4) black around the tub caulking. 5)first morning only a couple of muffins. Desk said they expect another delivery soon. No juice. Second morning nothing for breakfast. No compensation. 5) very noisy. Walls are thin. Young adults screaming and yelling parting. 1 o’’’ clock in the morning men outside the room talking loudly we’re as I could here every thing being said. Didn’t want to get dressed and go in the hallway to tell them to shut up. No sleep.