Hotel berhampiran Quinta Carmen Galo, San Marcos

The facilities are nice BUT they are lacking good service, It’s just just not there. Let me tell you from the beginning this place is NOT LGBTQ friendly, I spent a night here with my partner and the staff was very rude and kept looking at us in a very judgmental way, nobody gave us that welcoming feeling you expect from a place where you visit for the first time specially if you’re paying for the service and expect great things. From the beginning there were many issues. As a 5-star Hotels Forbes Trainer I can tell you they need to fix many things 1. The front desk staff is NOT KNOWLEDGEABLE about packages and what’s included in the price I booked my reservation online and never received any confirmations nor any details via email, I had to call the hotel and ask for them to process the reservation. Again the front desk lady knew nothing about it and had me call Marjorie? For more details. 2. They did not give me any details about breakfast when checking in and we missed it. The front desk Lady was rude and dismissive she did not provide any details about the services and where to find stuff around the hotel. 3. They did not give us the welcome cocktail 4. I asked for a different wine than the one included in the package and even though they couldn’t change it for free, they still did not offer me another option even as an extra cost, which I would’ve pay for if offered 5. During dinner, the server was so worried about 2 men enjoying their romantic package that she messed up my order and brought the wrong plate (never apologized for it) 6. The servers at Azul are rude and just not welcoming. Customer Service it’s just not present, it’s just plain rude and horrible service. In the end they have the facilities and they’re nice but they’re lacking great staff and great service. NOT recommended at all specially if you’re local, if I ever come back it might be just because of the American set up they have in most of the facilities but not because I was happy during my stay.

I booked this hotel because of the great reviews, the time our flight landed and the convenience of being close to the airport. We arrived late at night and their shuttle was not available so I was told they would have a taxi waiting for us to bring us to the hotel. That never happened. Upon arrival - no greeting from the woman at the front desk and the atmosphere was not welcoming at all. She explained nothing to us and only asked for payment. I had to ask for water, amenities information and the time that breakfast is served. The rooms were comfortable, I like the three beds and they have AC. My husband however, made the mistake of looking behind one of the bed posts and there was tons of hair, dust and dirt accumulated for who knows how long. It was awful! In the morning - same, no greeting from a different woman at the front desk. To top it off - they were supposed to refund $50.00 back to my credit card. As of today, no refund! So on top of being rude, they also keep the money that they say they are going to refund. Pros - bellhop was extremely nice and helpful and so were the gentlemen working in the restaurant in the morning. Other than that - I would stay far away from this place. Or maybe because we are latinos we are treated differently than other guests. We will never stay here again and we were very excited to be here as this was our first trip to Nicaragua.

空港イミグレーションを抜けた段階で夜23時ぐらいになりそうだったので、あらかじめこちらを予約しました。空港から歩ける距離です。徒歩10から15分程度。夜道が暗いのであらかじめスマホのGPS等はオンにしつつ訪れるのがオススメ。道中危ない雰囲気はありませんでした。 　 　 　 　 部屋は清潔です。冷房とテレビあり。朝食付（野菜等具が入ったスクランブルエッグ、パン、野菜が1つのプレートにのっている、ジュースとコーヒー別にあり） 　 　 　 　 支払いはクレジットカード払い可。JCBも使えます。もしローカル通貨を持っていない場合はカードで支払うかアメリカドルで支払うかのいずれかがオススメです（空港の両替レートは公定価格の2割減で良くないので、到着直後の空港両替はオススメせず）