Hotel berhampiran Facebook Headquarters, San Mateo County

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.

有點類似民宿式的酒店，衹有兩層，沒有電梯，對行李比較多的住客不是很友好。房間整體還算乾淨，但是床單還是看到有個黑點，房間內的空調有點吵，隔音不太好，另外早餐很簡單，整體稍微低於自己的預期。

Very new and clean hotel, nice location having restaurant , pharmacy etc in 5 minutes walking distance. Would be nice to keep the laundry place and washer clean.

I stayed here couple of days with my family. This hotel did not make up room simply because guest did not request it. They never informed me in advance on check-in whether I had to ask make-up room by noon. Thence, I asked to front desk, new towel and remove gabage in trash can in the room. Lady at front desk (Saterday around 3 pm 24th, Sept. 2022) told me to deliver towels and vinyl bag to room I stayed, and then made me empty garbage can in the vinyl bag. It was unexperienced experience to me around any hotels I have ever stayed.

I unfortunately got the 'rona and needed to isolate from my family for what ended up being a six-night stay. This Residence Inn was perfect for a long-term stay. The upgraded me to a two-bedroom, two-floor suite upon check in and let me keep it throughout. It was bigger than some apartments I've lived in at a very reasonable price for Silicon Valley. It had everything I could need -- full kitchen with fridge/stove/microwave/toaster/utensils. I couldn't get my room cleaned but housekeeping brought me new towels and took care of garbage disposal. The front desk was very responsive. And it's a great location for walking to get stuff -- there's a CVS, Starbucks and Panera right across the street. Got groceries delivered to my door.

早飯簡單但是好吃。距離斯坦福開車不遠。環境還可以。

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.