Hotel berhampiran Ars Florensis, San Michele

Amazing hotel very clean and everything is new. Staff are very polite and helpful. The location is very convenient however to get to the parking lot is a bit tricky as there are no clear signs on the gate for the hotel. I had to go around a couple of times until I found the entrance. All in all a very pleasant experience and highly recommended.

The hotel is really nice and the rooms big and well furnished, normally is also one of our favourites on the way home, however this time we were very, very disappointed!! Even if the check-in was done very professionally and the lady was very nice we had to wait until all documents were manually entered into the system. We came from 3 hour queue on the highway and honestly would have appreciated if the process would have been smoother (e.g. make a copy of the documents or just scan them into the system). When we asked why, we got told that privacy laws obliged them to do so… privacy just requires the company to ask for consent to keep the data for the minimum amount of time required to fulfil the purpose for which the information were collected, honestly this procedure could be easily improved, as I had to sign anyway for different consent (I’m currently employed as Privacy Engineer). In the morning even if we had a suite and are Mariott preferred guests, as we could only enter the room late at night we wanted to sleep over but got 4 different persons knocking at the door from 10 onwards…one even entered the room to check the minibar with us inside…is true we did not put the “do not disturb in the door” but first of all the floor supervisor should coordinate with the reception to know which guest has left the room and which has not, and second after the first person knocked the info should maybe be shared with the others…paying 300€ for one night and getting asked “when are you leaving the room” 4 times is not my idea of premium hospitality! Last at check out was not asked how was the stay, was not thanked for staying with them…when asked to talk to the FO mgr to complain I got told that the Room Division mgr was having lunch and I should wait 30-40 minutes before talking to him… ne only on my insistence I got to talk to him. not sure where they learned to work in a hotel but this is not my idea of premium experience…once again I hope the single persons will not be blamed as here is more an issue with processes and training than single Persons.

This rating should be a 5. It went back and forth between a 4 and a 5, but stays a 4. The parking was hard to find. The entrance from the garage was filthy. I thought we had arrived at the bowels of hell. No signs and no directions just umpteen stairs to drag your luggage across. They made it as unsightly and unwelcoming and physically difficult as possible to get to the main desk. Reception was cool. It was a 3. The halls were plain and sp****. They reminded me of a hall in a girl’s dorm. A 4. But then we got to this fabulous luxurious room overlooking the plaza and it was utterly breathtaking. Charm galore. Two bathrooms. Roomy. Definitely a 5. The shower door leaked, but we made due. The facilities were clean. The furniture was charming but a little warn. Down to a 4. The next morning, we had the most divine breakfast. It was incredible and the staff was above and beyond. Back to a 5. Then we checked out - well I checked out while my sister handled the bags. The reception had asked for someone to help her with the bags. He called the elevator. That’s it. She was left struggling with 6 bags up the stairs back through the bowels of hell to the parking garage. Now it’s a 4. And there it remains. What makes a hotel a five is service and hospitality. This hotel did not succeed. Which is too bad because it should have been a 5. Management needs to do some work here. Great view though. We voted it the best view and best breakfast of our 3 week trip to Northern Italy. It makes me sad when people who should succeed fall short.

I give this hotel and its staff the highest possible rating in all categories. My husband and I stayed for 2 nights initially, in July 2022. The location is ideal--a short, tree-lined block from the train station. The property itself is elegant. The rooms are immaculate, with marble baths, large windows which open, excellent views and comfortable beds. (This became very important because of my unique circumstance described below.) The breakfast, included in the price of the room, was a sumptuous buffet of breads, pastries, sliced meats, poached eggs, yogurt, cheeses, fresh fruit and muesli. If one desires something not on the buffet such as scrambled eggs, the kitchen will serve it up in minutes. Room service delivers food on time and in ample quantities, beautifully presented. The price is very reasonable for the location, amenities and service. But the best feature of the Hotel is the staff. We came to Bolzano to participate in a hiking tour of the Dolomites. I became ill the day after our arrival, and the day we were to check out for the hiking tour. I tested positive for Covid and therefore was required to isolate for at least 7 days. (In Italy, one must isolate until they test negative.) This was the height of the summer season and rooms were scarce. Without prior notice to the staff, and with no reservation, they graciously allowed me to stay in our third floor hotel room for an additional 6 nights. They even gave my husband (who was asymptomatic and Covid negative) a separate room for the night, as he made plans to return to the US. The staff was outstanding during the rest of my stay. As I was unable to leave my room or have any in-person contact, I was completely dependent on the hotel staff. I could not have scripted a better response to every request I made of the staff, whether food, trash bags, fresh towels/sheets, etc. Before leaving, my husband thanked one of the young desk clerks for being so pleasant and attentive. Her response, in near perfect English, captured the essence of my experience. ”Covid will touch all of us”, she said. ”We are treating your wife like we would want to be treated.” This could represent the best application of the ”Golden Rule” that I have encountered. I strongly suggest you stay at the Park Hotel Laurin while in Bolzano. I hope to return one day myself, to enjoy the Hotel and the wonderful people of that city.

DO NOT RESERVE THIS HOTEL! They are unkind and not professional on any level. I asked for a link to pay and they sent me an email saying to stay calm and expect a vacation without stress— the same day I asked to pay, they cancelled my reservation without telling me, and now we have nowhere to stay and I will miss a client call due to their ridiculous oversight. Do not trust these people. Do not reserve this hotel.

If you follow my reviews, you know I’m almost always positive. I look for the good. Well, the hotel was clean. On a recent family trip, I took two rooms at this hotel. I needed to do some work while I was there but did not anticipate a problem. None of the other hotels on our trip posed a problem.The picture showed a nice little banquette in the room and I knew I could work off that table. Well, the picture must have been of some other hotel. The room we were given had none. In addition, I do sensitive work. To sign up for their wifi, I had to disconnect some of my protection (VPN). The hotel room was much smaller than the picture showed, no banquette (or room for it) and the lighting produced a dingy effect. We left within a few minutes and although our booking said we would owe 30% of the cost for one day, we were told we must pay 100% of the cost for one night. That wasn’t the deal. The rude desk clerk called the owner and repeated how the Americans were having a problem. We went to a similarly rated and priced hotel 10 minutes away, but it might as well have been another planet. Just lovely. Don’t believe the pictures, they're deceptive.