Pengguna Tetamu
24 Oktober 2023
Simply horrible stay on an otherwise great anniversary trip. They advertise a 24 hour front desk, but it's a WhatsApp number that you need to contact after hours and only responds during certain hours. We arrived at 9 PM, rang the bell for 10 minutes and then had to call the WhatsApp number after which a guy called Rodrigo called someone to open for us. But the worst was the water situation. First morning early rise for a tour, only icy water coming from the sink and shower. Second morning again an early 4 AM rise, NO water at all. Lots of excuses when we returned from the tour and a promise that it will be OK. Third morning, you guessed it, no water. We left for the airport after cleaning ourselves with bottled water we bought the day earlier and used the restrooms at the airport. Lots of smiles, "lo siento" and excuses and an offer to pay back one night, but I don't care about the money, I care about service. And no matter how basic and rustic, water should be the number 1 commodity in any hostel of any kind, but especially so in a desert town. If you are considering this place, look further for more centrally located facilities with better service. I know maybe there will be a reply by them, but if you want, I saved the entire chat conversation and can provide. This one is horrible and I'd give zero stars but have to mark at least one.... Unfortunately
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