Hotel berhampiran Parquecito Urbanización de la Rosa, San Rafael

The staff was super friendly! Liliana was the first one that I met at the airport to guide me for the shuttle to the hotel. Luis was the driver that gave me a really good welcome! Really good to have the shuttle included, nice staff & breakfast available.

Decent hotel though a bit old. Very disappointed in the fitness facilities…that beautiful fully equipped gym in the pictures has been gone for 3 years, now it’s slightly more than a broom closet (the colourful gym in the pictures). Had I known I would have stayed elsewhere as many hotels in the area have excellent fitness facilities.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

This place was good value for the money. We spent our last night in Costa Rica here. We stayed in the King sized room and there were also two single beds. It was very spacious and clean with lots of windows. Good wifi and comfortable bed. Many of the guests were young travellers so it resembles a hostel. The young women on the desk were pleasant. The walls are thin and we could hear every word our neighbours said but it quieted down around 11 pm. I would recommend this place.

Carpet in room was dirty No water pressure in shower Pool area not maintained nice Room could use renovation Service was very nice

Me and my kids came to the property quite late at night. While getting them and luggage out of our car it automatically locked with the keys inside. The front desk night auditor offered to call the chief of maintenance, Mr. Jorge Murillo, who was quickly thereafter helping with opening the car while other staff joined to help, we had a smooth check-in and got extra help with our bags and settling in. Mr. Murillo eventually managed to open the car and saved us a salty bill for a smith to come at night. Every single staff member was kind and helpful. We were impressed with the level of service and commitment to guests. They truly do go the extra mile. Will recommend for sure. Carlos D. Angulo.

This is a great place to stay near the airport. We were able to check in early which was great. Rooms are clean and nice. The front desk staff was super nice and gave us a good restaurant recommendation. The 24 hour shuttle to the airport was super convenient, especially at 3am. There is a convenient snack area in the lobby and a lively bar. I went to buy a small bottle of wine but it was $25 so I put it back. :) A big bottle of water was only $2.