Hotel berhampiran Mercato Bisettimanale di Sanremo, Sanremo

Ho soggiornato il 25 agosto con la famiglia. Ci siamo trovati bene .come deve essere quando affitti un appartamento,pulito,ordinato e organizzato come una camera di hotel. Questo host lo era !! Pulizia,attenzione al cliente,asciugamani,bagnoschiuma,una piccola hall con acqua a disposizione,caffè e briosce la mattina.letto comodo( molto importante) È in pieno centro,unica pecca che 3 piani con le valige pesanti resta complicato.ma sul sito ci avvisa di questo inconveniente. Tutto ok lo consiglio a tutti.

We kind of got a bad feeling from arrival at the Hotel when we were told they don’t provide assistance with luggage, 16 stairs to climb with luggage was not a good start while the two front office staff sat behind the counter offering no assistance or help. This was followed by a issue in regards to beach access, the hotel web site states beach access courtesy of Hotel, be but we were informed they charge 45 EUR a day, the young girl girl working at the reception told us this is alway a problem with guests and the hotel should update its website. In the end we walked across the road to the club to find they only charge 22 EUR a day for two sun beds and an umbrella, it seems the hotel puts a 100% mark up on the price they charge. In the end we walked 300 meters along the beach and found a great beach club charging 14 EUR for two guests and spent our week there with a better beach and great restaurant and bar for lunch. Rooms are good size and bright but the hotel is poorly managed with staff not providing any levels of service. Breakfast is poor and impossible to get coffee. HK vacuuming corridors outside guest rooms late at night, all showing little management of the hotel. There are better options including Hotels with pools that we will book for our next visit to beautiful Sanremo.

What a stay - what a hotel!! We have just returned from an excellent road trip along the coast of France and Italy and The Royal Hotel Sanremo was the highlight of our accommodation. A true 5 star hotel by any standards. Safe and secure parking for our cars, excellent service, fresh and cold beer and snacks, a perfect dinner recommendation, a 5 star spa, a first rate breakfast and all combined with a luxury room and sea view. Special thanks to Adrian on reception who booked us dinner at Flipper seafood restaurant in town and took care of our needs during the stay. Worthy of a mention of its own is the Spa facilities which felt brand new and incredibly clean. Highly recommend this hotel!!

Hotel prenotato parecchio tempo prima. Dovevo pagare tutto all'arrivo invece hanno deciso di loro spontanea idea di prelevare i soldi piu di una settimana prima. Arrivati in hotel ho pagato subito (prima ancora di arrivare alla mia camera) tutto il resto che mancava da pagare, e infatti guarda caso cosa succede? Arriviamo nella stanza e NULLA È COME DESCRITTO. Stanza sporca con capelli lunghi ovunque negli asciugamani (ho i capelli biondi rasati, di certo non miei). C'era scritto nella mia prenotazione che avrei avuto BELLA VISTA E BALCONE, non avevo nè una nè l'altra, la finestra della stanza dava su un'uscita laterale con oltrepiù un passaggio di non so quali persone (bella privacy), nessun balcone. Avrei dovuto avere la vasca con bagno grande (scelto apposta visto che ho portato con me i gatti), avevo un buco di bagno e pure mal funzionante, rubinetto che perdeva, scarico intasato. Avrei dovuto avere le zanzariere ma di loro scelta le hanno tolte. Stanza piccola, e la foto non era neancche presente tra le foto della mia prenotazione (chissá come mai forse perché orrenda). Alla mattina alle 8.30 considerando che era sul retro con una vista oscena la stanza era buia come fosse notte. Lenzuola sporche sembravano unte. Dopo aver visto tutto ho prontamente avvisato in reception ma ho avuto come risposta che tutto quello che dicevo non era assolutamente vero e che non avrebbero fatto nulla per sistemare la situazione, tanto meno rimborsare un qualcosa, quindi o accettavo o me ne dovevo andare. In aggiunta ho dovuta richiedere io più volte le ricevute fiscali perché fosse stato per loro neanche me le avrebbero date. Direttore hotel estremamente maleducato e poco rispettoso considerando che mi ha parlato con dito puntato e atteggiamento del corpo minaccioso nei miei confronti. Se l'hotel desiderasse rispondere, potete dire quanto volete ma ho le prove di tutto quindi non potete contestare nulla. Credetemi, optate per un altro hotel, non buttate via soldi per persone che si divertono a prendere in giro le persone che vorrebbero solo rilassarsi. Ps. Colazione a buffet scarsa, neanche descrizione di cibo, 0 scelta di yogurt, non ne vale la pena. E in aggiunta dicevano che il parcheggio a notte costava 10, sbagliato, costa 15 euro. Wifi non funzionava e neanche prendeva bene il cellulare in quella stanza.

I booked this hotel via *********** for a family stay of 3 nights at the end of October. I made this booking many months in advance. 2 months before the scheduled stay, the hotel asked me via the *********** app to book a different period, several weeks prior to the scheduled period. An absurd request, as if people simply could re-schedule a planned stay by a couple of weeks, just like this. I declined, and my reservation was confirmed. 2 weeks before the scheduled stay, the hotel told me via the *********** app to cancel my reservation. THEY didn’t cancel my reservation, but asked ME instead to cancel it. Reason: The hotel alleged to close the establishment for refurbishment works. Which is most likely a lie, given the fact that they tried to get rid of me weeks before already. They simply needed the room for someone else, maybe someone famous, or someone paying more. It doesn’t matter anyway. Even if it would be true, it would be a joke to cancel on hotel guests who did a valid booking. I was tempted not to accept, but at the end I cancelled, as I didn’t want to stay at a place who treats its customers this way. I had to find a different hotel for me and my family, and at this stage (shortly before the stay) I had to pay double the price I would have paid at Hotel Paradiso. I cannot recommend to book a room at this place. Too risky they won’t hold up the reservation.

Bel hôtel, et très bon petit déjeuner, mais très déçu car la clim de la chambre était en panne par 36° extérieur, nous avons dés notre arrivée à 16h00 et à 4 reprises informé l'accueil, qui nous a dis communiquer le pb au directeur mais rien n'a été fait, c'est inadmissible pour un 4 étoiles !!! Du coup pas de clim et à notre départ juste une timide excuse de l'agent d'accueil sans aucun geste commercial !

Very nice hotel and good service.We got a room on the top floor but the aircondition was not active.We talked to Cezare in the reception and he changed the roomfor us to the 1st floor whit aircondition and a big balcony with chairs and sunbeds.The breakfast was very good.And they had a nice swimmingpool too.Very nice stay for two days and we will come back.Thank you.

Prices are where they are because of the level of the hotel. Building itself is fantastic and located beautifully in Sanremo. The public areas are lovely too. Rooms are clean and housekeeping staff are very polite and accommodating. But the small of things can be fixed and improved: no additional plug sockets for your electrical appliances. Shower shelf is way too high and only shower gel provided (no soap, no shampoo, no conditioner). Hair dryer is way way out of date. Closet still has those old hotel hangers so you don’t steal the hanger. One window missing entire curtain so no privacy. Sofa bed is not a sofa bed and shouldn’t be used for 3rd person. Mini bar fridge doesn’t even fit in the mini bar cupboard so just dumped on the side. Worst of all: heating gets switched off at night and AC unit not working. They seem to be cutting corners here and could do so much better. Shame

Sehr saubere, neu renovierte Zimmer. Superschöne Gartenanlage mit Terrasse und toller Aussicht. Frühstücksbuffet ausreichend. Personal sehr freundlich und hilfsbereit. Parkplätze im Hotelgelände, der Strand ist in 5min zu Fuß erreichbar, in die Stadt hinein ca 30 min. Weshalb wir mit dem Auto zum Abendessen fuhren. Sehr schönes kleines Hotel(20 Zimmer) das Nebengebäude wird gerade renoviert dann kommen noch mal 60 Zimmer dazu. Das einzige negative war das Klappbett für unsere Tochter das war sehr klein und unbequem selbst für ein Kind.

Excellent séjour au calme mais près du centre ville. Parking devant la chambre et juste devant le portillon pour accéder au centre ville par des ruelles typiques . Chambre de bonne taille , salle de bains grande , propre avec douche a l’italienne . Très bon Restaurant avec des produits locaux. Staff gentil et professionnel