Hotel berhampiran Horseshoe Lake, Sandhurst

We traveled from Dorset to attend a funeral and were greeted by Sabin our helpful receptionist who made us feel welcome and checked us in quickly. We settled in and returned to the bar/cafe to enjoyed a nice meal looked after by lovely Smriti. Thank to both these members of staff their hospitality made a welcome relief on an otherwise sad occasion.

I had to step on a small cockroach in the bathroom of my room. The toilet seat was loose and slid off the loo when I sat on it. I fixed it, which was unpleasant but fairly easy. Next day after the room had been cleaned, it was broken again. Clearly the cleaner knows but they don't bother to fix it. Everything seems a bit too much trouble for the staff. Do you have any crisps? No Sir, laughing gently to himself, we sold out. Next day? Same response. The nights I stayed coincided with two large functions. One looked like a company party, the second was a wedding. Consequently, there was no furniture in most of the public places. The bar had eight chairs available for all the guests in the hotel who were not part of the function. Two lagers on draught. One ran out. Wasn't replaced - again, the gently laughing man seemed to think that was a risible request. Breakfast - the less said the better. The food was okay but the problem was the quantity. There was a bowl or grilled tomatoes, some scrambled eggs and three hash browns in bowls, on a buffet. About six hungry people hovering around, waiting for resupply. After five minutes, a few sausages come out. Five minutes later, some bacon. So people load up and leave. Now there are no hash browns, no sausages, no bacon, no mushrooms, no bacon. Five minutes later some hash browns arrives. Seemingly impossible to serve yourself a full breakfast from the buffet if you don't want to wait for 30 minutes. The staff all look 16 years old and have no clue what to do - it doesn't feel fair complaining to them. It's the kitchen that can't keep up. You walk in the hotel and the whole place doesn't smell right - damp, weird, unclean.

Claire at the reception is a true ambassador for this travelodge. She was so professional with a friendly behavior and extremely kind with a warm welcoming smile and a positive manners which gives us more energy and a perfect reason to stay Everything was perfect with a clean room and comfortable bed. When I was waiting for check in I have been noticing every single guests CLAIRE was dealing with whom they seemed so grateful To her and feel comfortable interacting with her So I would definitely gonna recommend to stay for everyone Me and my colleague were so grateful to CLAIRE Thank you for your marvelous service CLAIRE is a star

The hotel was brilliant. Fantastic value for money. Beautifully clean and spacious room. Easy to check in and out. Despite being a large hotel it was very peaceful and wasn’t disturbed. Pool and gym facilities looked great but didn’t get a chance to use them this time. Would definitely be back

Brilliant service comfy hotel . Parking ideal please ty of free spaces. Room service was prompt .

Enjoyed our 1 night stay. Room was clean, staff friendly. Did not eat but the food in the bar looked nice and was reasonably priced. Would happily stay again. View from our hotel room.

We stayed at the Great House to celebrate a wedding anniversary and overall the hotel didn't disappoint. Check in was easy and our room was ready earlier than expected which is always a bonus. Our room was beautifully decorated with lovely touches such as pots of sweets, free water and some lovely classic touches such as the old phone. We had a river view room which is a bit of a stretch as you have to see over some rooftop vents to see it but that cant be helped and was very nice. The room was absolutely spotless and the bathroom in particular is very high spec which you would expect in a boutique hotel like this. The bathroom was incredibly hot but not a problem at all and a fan had been provided if it was or if the main room became too hot. We were woken up by a fire alarm which went on for about 15 seconds at about 9am and certainly was a bit of a shock and incredibly loud (which is a good thing in an alarm!) but wasn't ideal. The staff didn't mention anything but an apology would have been nice but we didn't raise it so maybe they weren't aware of the problem. The only other problem which we did raise was the service in the Coppa Club which is where breakfast is served. We ate there twice during our stay and both times encountered issues with service. We wouldn't have returned but felt obliged as Breakfast was included. Considering how lovely the hotel is and the service provided is superb it is a shame it is slightly tarnished by the next door restaurant. Overall would definitely recommend staying here and certainly didn't see any of the parties that some people complain about. Hopefully will be back soon.

Quiet,restful night at Travelodge Reading M4 Eastbound. It does require an update but the room was clean and staff very nice and helpful. We requested a room on the ground floor and close to reception due to our luggage and they were happy to accommodate us. Free parking. Happy to stay again if we will need in the future

酒店不錯的，冬暖夏涼，不需要空調(也沒空調)，早晚溫差很大，注意衣物添減，小鎮挺溫馨的，就是去倫敦火車太貴了