Hotel berhampiran Punta de n＇Amer, Sant Llorenc Des Cardassar

My wife and I had an opportunity to take a holiday alone and chose Son Penya based on the location, architecture of the property and privacy afforded by the ‘private villas’ which make up about 50% of the 20 rooms at this beautifully presented property. Highs of our stay: -Size, quality of furnishings, privacy and views from our ‘private villa’ (room no. 17) -The immaculate public areas including the gardens -Friendly and professional staff both in the restaurant, reception and around the hotel in general. In particular, a big ‘thank you’ to Roberto, Sonia and Barbara for their attentiveness during our stay and willingness to listen to and help me as I learn to speak Spanish. -Quality and value of food at breakfast and dinner with a good choice on the menu as well as some ‘specials’ each evening. -The spa and pool. A wide range of treatments available and reasonably priced Could be better- -The consistency of the dishes at dinner. I had the same dish twice during our stay and the presentation/flavour was far better the first time I ate it. Overall, a highly relaxing and enjoyable stay in a beautifully rural and unspoilt part of Mallorca. I’d recommend having a car should you wish to explore beyond the immediate area and taking one of the larger ‘private villas’, with their own pools if you are seeking complete privacy. Highly recommended and we will definitely return.

- Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. - Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities. -Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp. - Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient. - Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum. - Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception. - Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. -Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners. -Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback. -Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent. - Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement. In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend