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Terokai Ulasan Tetamu Hotel di Santa Cruz County

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Seacliff Inn Aptos, Tapestry Collection by Hilton
4.2/5112 Ulasan
Excellent stay and exactly what I expected from a Tapestry. The renovation of this property is well done and the rooms and beds are very comfortable. I had a great time at the restaurant, especially for breakfast. Room service? Wonderful. And yes - they do have silverware. Some people are expecting a Waldorf Astoria. I just expected a good, clean, comfortable stay. I got more than what I was expecting.
Four Points by Sheraton Santa Cruz Scotts Valley
4.1/5110 Ulasan
HR Training Needed The hotel is aesthetically pleasing, clean and has a great location (close enough to attractions, but far enough for some serenity). Common spaces and room are tasteful. Price point is agreeable. The check in staff was kind, helpful and accommodated our early check in as well offered local suggestions. I travel often on business and pleasure and have always enjoyed my stay at Sheratons around the world. We've had family banquets and have come to appreciate a high level of service at a Sheraton property. The Scotts Valley location fell far short because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with ”Where's the party?” Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath,” Do you want me to call them again? You know I can't make them do anything.” I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, ”We're booked.” I said ”Don't' you have an occupancy limit and do you enforce quiet hours?” He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said ” We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you.” He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled ”So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!” Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get
Fairfield Inn & Suites Santa Cruz
4.3/5105 Ulasan
TL; DR: I’m a monthly traveler and this Fairfield Inn was absolutely a gem in Santa Cruz. Very clean, modern and well kept. Definitely coming back. This is a nice quiet property just off Hwy 1, but shielded enough from traffic that it's pretty quiet. Fairfield Inn SC is a newer property that is well maintained. Anthony at the front desk was very friendly and accommodating of special requests (higher floor, view, later check out). Staff in general were very friendly and staffing was appropriate for the traffic. We got the suite w/ a balcony on a higher level floor - though the hotel doesn't have amazing views from its location, by request, they placed us where there was a view of the ocean at least. The suite was spacious, well appointed, modern and best of all - immaculate. You could even see where housekeepers had wiped down high touch surfaces and counter tops from the residue of microfiber cloths being wiped across them. Save money on breakfast - they had something for everyone, including for those w/ dietary restrictions like gluten allergies or vegetarian. The breakfast had a good spread of various proteins, cereals, fresh fruit, juice, tea/coffee and even grab and go items. An extra plus, that the set up of the breakfast area allows for plenty of social distancing. There's even a patio you can eat breakfast on.
Hilton Santa Cruz/Scotts Valley
3.9/5104 Ulasan
As I write this review I’ve given myself lots of time to mull over my family’s most recent visit to this Hilton. Here goes, at just after 11:00 pm on a Friday night my wife and retriever arrive to wait to be checked in as the one clerk was helping another guest. The hotel clerk took my name, and credit card, and checked me in, although she didn’t initially bill me for the dog, as she stated “oh you have a pet?”. I said “yes does it not show this in the reservation? She said yes you are on the 5th floor, and asked me again to bill the pet fee, which is a cost of $100.00. Now I already learned this only after I booked this through Priceline. Meaning I paid for my hotel, and only after learned I had to fork over another $100.00, for my retriever. This is one of several times I’ve stayed at this Hilton, at least 3 or 4 times. First with out dog however. Having stayed at this Hotel before they always extended a $30. Credit at the hotel, either bar, restaurant or snack shop. I mention this as I called before I got to the hotel, before I checked in, and spoke with the desk who advised me, I didn’t ask, they told me to ask for Jeremy who wasn’t available at that time, but to ask upon check in if I could use this credit towards the dog fee. I mentioned this to the Hotel clerk, and asked if Jerry was in? She said no, he wasn’t in and that she couldn’t apply any credit and because I booked through Priceline, I wouldn’t be receiving any credit at all. At this point another women appears, and proceeds to tell me “I am very misogynistic“. I asked her “why she felt this way?” She replied I was speaking down to the clerk and being dismissive” she says this while walking away from me. The alarm i didn’t set went off at 6:00 am, tiny little alarm. It would be nice if housekeeping would check, I didn’t. I did go down and meet with Jerry, the next morning, this whole event, from checkin to checkout was eight hours. And nearly $400. I advised Jerry of what transpired, he essentially shrugged his shoulders and confirmed that no credit for this Hilton honors member was correct and that the $100. Fee was not a big deal. Take aways, last time I will stay at this hotel. The next night I was at the Hampton in Oakland and the experience was beautiful. So many other hotels/motels in Santa Cruz that charge between $20-50. for rover. Keep looking, save some money for the nice businesses in Scotts Valley like the Heavenly Roadside Cafe! They were amazing to me and my dog. Didn’t charge extra to do it either. They didn’t call me names either!
Hyatt Place Santa Cruz
4.3/5106 Ulasan
位置不尷不尬,離海灘走過去稍遠了一點,開車又沒幾分鐘。因為代客泊車,開車出去小費要付的😉。停車要另外付費。圖片中酒店的游泳池,照片拍出來都好看,實際上很少人用。
Courtyard Santa Cruz
4.2/5111 Ulasan
Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

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Maklumat Perjalanan Tempatan

Harga TertinggiRM 3,111
Harga TerendahRM 354
Bilangan Ulasan1,679
Bilangan Hotel67
Harga Purata (Hari Bekerja)RM 1,226
Harga Purata (Hujung Minggu)RM 1,565