Hotel berhampiran Old Lime Kiln Ruins, Santa Cruz County

HR Training Needed The hotel is aesthetically pleasing, clean and has a great location (close enough to attractions, but far enough for some serenity). Common spaces and room are tasteful. Price point is agreeable. The check in staff was kind, helpful and accommodated our early check in as well offered local suggestions. I travel often on business and pleasure and have always enjoyed my stay at Sheratons around the world. We've had family banquets and have come to appreciate a high level of service at a Sheraton property. The Scotts Valley location fell far short because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with ”Where's the party?” Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath,” Do you want me to call them again? You know I can't make them do anything.” I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, ”We're booked.” I said ”Don't' you have an occupancy limit and do you enforce quiet hours?” He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said ” We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you.” He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled ”So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!” Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get

호텔 내부는 깨끗했고, 특히 화장실 바닥에 작은 조약돌이 있어서 지압 받는 느낌이었다. 내부 식당도 깔끔했고, 수영장에서 노는 사람들은 있었지만 우리는 날이 추워서 들어가진 않았다.

位置不尷不尬，離海灘走過去稍遠了一點，開車又沒幾分鐘。因為代客泊車，開車出去小費要付的😉。停車要另外付費。圖片中酒店的游泳池，照片拍出來都好看，實際上很少人用。

Great location, the newest hotel near boardwalk. Parking is extra ($20 currently), but at least it is in a secure gated basement. Great clean rooms, front desk staff was super helpful. Would come back again!

Loved the gardens and pool area. Restaurant with live music was a bonus. We ate elsewhere, so I can not comment on food.

結賬刷了我好多次信用卡！不知道能否退回來！前台小姑娘服務態度不好！ 環境：非常好 設施：有點老舊，不是現代的 衞生：非常好 服務：前台服務人員是不熟悉工作呢，還是存心的，刷了預授又刷我的消費。房費應該已經在攜程上付出了！

I stayed from March 31-April 2. The room is reserved to accommodate two adults. When I checked in the front desk I was given door hanger that if I wanted to re-use the towels that there is a points credit to do so. First thing I notice - I was not offered any drinks/snack but instead I got my welcome amenity in points. When I enter the room the first thing I noticed was the chipped tub (really big ones) . The room was clean overall. On April 1, after a long work day, I returned to my room (around 9:30pm) and found the bed was not made up and the towels were not replaced. I called the front desk (Shery - white female) and she told me that since I get the points for not getting the towels wash that I will not get my new towels. I said I did not hang the green door hangar because I want new towels I also asked why the bed is not made up. She said I must have put the do not disturb sign. I told her I did not put any sign at the doors at all and when we left that morning , the cleaners are right outside. I asked her what I need to do to get new towels (trying to overlook the non made up bed). Disdainfully, she said I will not get any towels since I receive points (the points I received btw are for the amenity - not the towel re-use). I told her take away the points she said she can’t and that I will not get any more towels —- I asked for the manager and she said she is the only one there. Instead of trying to be a good host to customer, she refuse to acknowledge my request for a long time before she finally gave in and told me to come down the front desk and pickup the towel (not even ordered to deliver them). This is the worst service I received from Holiday Inn Express that is considered as 4 stars accommodation). I have always stayed with Holiday Inn on business trips but I have not been treated this bad from a front desk manager. I had the choice to go to Hampton inn in the area but I chose to stay at Holiday Inn and now I fully regret choosing Holiday Inn at Watsonville. I am hoping this is just one bad front desk manager and not the norm on how paying customers are to treated. Very very disappointed. I strongly NOT recommend going to this Holiday Inn in Watsonville. I often not give any bad review and try to understand the situation but this one i just cannot ignore. - Brigitte