Hotel berhampiran Iglesia Matriz de El Salvador, Santa Cruz De La Palma

Relatively close to the city center and bus station (10 minutes walk), but need to climb going to the hotel. The staff helpfull. Very spacious, clean apartaments and bathroom as well. Equipped with portable air conditioner and nice, stylish furniture. Excellent breakfast with variety of hot dishes! What is bad in my opinion: ground floor apartament without balcony with view to the very close rock wall and street. No soundproofing at all. You can hear all the conversations from the main hall and reception. What was the worst, the street is by the wall of the apartament and without soundproofing windows you hear all the cars passing by. For light sleepers (like me) it is not a good place to have comfortable rest and sleep at night.

Viajamos un grupo de 7 personas por motivos de trabajo a la isla de La Palma y nos dejaron tirados de madrugada. Realizamos una reserva en Apartamentos Centro Cancajos. Salimos del aeropuerto y nos dirigimos al alojamiento. Al llegar a este para realizar el check in (14.00 horas), nos encontramos con la primera sorpresa; la recepción estaba cerrada. No nos informaron de esto al realizar la reserva. Tienen un cartel en recepción en el que informan que a partir de las 16.30 horas, vuelven a abrir. La cuestión es que a las 17.00 horas, ya teníamos que estar en otro municipio de la isla para trabajar. Por lo tanto, tuvimos que marcharnos con todo el equipaje y regresar por la noche. A las 22.00 horas, llamo nuevamente al alojamiento (después de estar intentando comunicarnos con ellos durante toda la tarde sin éxito ) para que estén informados que íbamos de camino y nos comentan que no hay problema alguno, que hasta las 06.00 horas la recepción estará abierta. Sobre las 23.50 horas, llegamos al alojamiento y la chica que me había contestado el teléfono un par de horas antes, alega que la reserva ha sido cancelada por no presentarnos en el alojamiento. Quedamos atónitos, pues habíamos llamado 2 horas antes y todo estaba ok. La reserva de nuestras habitaciones, decidieron cancelarla sin previo aviso 'por no presentarnos en el complejo'. En ningún momento se pusieron en contacto con nosotros, nos dejaron tirados, literalmente en la calle y en ese horario. Me parece surrealista esta situación. Jamás he vivido una experiencia tan horrible, tan lamentable. Me siento triste, muy triste por lo sucedido. Estamos en plena pandemia, con todas las restricciones que eso conlleva para poder aloj**** en cualquier establecimiento y a esa hora de la noche. No recomiendo para nada este alojamiento. Me parece peligroso, pues imagino que si el viaje es con niños, puede ser aún más terrible la experiencia.

After reading some negative reviews I thought it fair to write an honest review from my point of view. I found the staff really helpful and friendly at reception. The room was great decent size bedroom and bathroom. The bed is firm but comfortable enough with plenty of choice of pillows. The rooms were very clean and kept clean every day. The food was excellent with plenty of choice, some unusual combinations but then you are in a foreign county! We both enjoyed the food. My wife is a vegetarian and there was always something for her to eat and the salads are fantastic! Maybe not as much choice of puddings but the cakes were really light and you can help yourself to ice-cream. The show kitchen had a lovely choice of meat / fish each night cooked in front of you. The restaurant was quite busy but not bad. The wine and beer is nice and perfectly acceptable. One waiter was very friendly and upgraded us to a bottle of Rioja! There was a good choice at breakfast. English bacon would have been a nice addition but again you are abroad. The pools are lovely, yes the heated pool is only slightly warmer that the other ones (top one, furthest from the sea in case you are not sure as they are not marked). Managed several swims in February which is a treat. Always got a lounger as there were plenty. Maybe different in the summer when it is hotter? The entertainment is every other night and pretty good quality. The circus act was fantastic and the musicians were pretty good too. Some of the lounge chairs are a bit hard, you have to look around for the ones that are newly upholstered. We went All-Inclusive and were glad as paying for water, tea and coffee soon adds up otherwise. We did work our way through the cocktail menu and enjoyed them all and tried some different spirits all adds to the fun! All the staff work really hard and we met some really friendly ones who made the holiday more pleasant. The bus to Santa Cruz is easy although got quite full. It goes every half an hour one one of two bus stops slightly up the road or down the road. 1 Euro 50 each way, you pay the driver. The hotel is in a good location, near the airport. Yes there are a few planes that go over but very few and you don't really notice them. Nice prom to walk down to the beaches and a few supermarkets nearby. We found the Spar (nearest) slightly cheaper than the Hyperdino further along. We bought bottled water as we were going out a lot and you can store it in your own room fridge which is handy. Although later on we found you could fill your bottle up with water for free I think at the bar, we didn't. We hired a car from Oasis next to the doctor sign down the road. I think I worked out they were the cheapest. You can get it delivered to the hotel but cost extra 10 euros. No point as the office is only about 150m away. All in all we really enjoyed our stay there.

Apartamentos muy cerca de la capital y a cinco minutos del aeropuerto, disponen de cocina completa con todos los enseres básicos. Desde la terraza tiene muy buena vistas al mar. Un lugar tranquilo tanto los apartamentos como la zona, recomendable para descansar. El personal es muy atento y educado.