Hotel berhampiran Ermita de Santa Catalina, Province of Santa Cruz de Tenerife

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

Extremely clean accommodation. The apartment has everything you need. The terrace is large, which in my opinion is extremely important. The staff is very friendly. It is really an accommodation to be recommended, especially considering the ratio between the price and the services provided.

Very decent hotel, deserves 5 stars considering the price-quality ratio. The hotel is clean and modern, with two large pools on the roof, plenty of sunbeds, a bar, shower, and toilet. Unfortunately, the rooftop is only open until 6 PM. The rooms are pleasant, featuring glass-walled bathrooms, balconies with chairs and a table. The downside was the single beds (they tend to separate), but the room is cleaned daily, and towels are regularly changed. Excellent base for exploring, 4 minutes to the bus terminal (buses are not heard), and a few minutes to the beach. Shops, cafes, and restaurants are nearby. On the downside, there is an absolute lack of parking spaces (as on the whole of Tenerife, though). Breakfasts are decent but monotonous, although you can organize them in such a way that during a 5-7 day stay, you can eat something different every day. Overall, I highly recommend it. If I return to Puerto, I will definitely aim for this hotel again.

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Food – we were half board and the food was always of good quality and variety. There was catering enough for people with more adventurous tastebuds as well as more beige ones too. The restaurant was lovely itself as was the rest of the hotel, very well maintained and always being cleaned by the staff. At breakfast you can sit on the terrace looking out over the Atlantic which is an incredible way to start the day! We did have an instance of one particularly grumpy waiter though this was an exception not a rule. Room – the room was very big and we had ample space for everything and was very homely. The bed was very big (not overly comfy though it did the job – 7/10), and the sofa/living space was very comfortable. The private balcony was a great feature, and we often left the sliding doors open overnight to let air in and to hear the sound of the Atlantic as white noise. The bathroom was plenty big enough, and the colourful shower was a nice touch! The wardrobe was also more than big enough which was a nice surprise! Cleanliness – everywhere around the hotel was immaculately presented, I believe the hotel was renovated a few years ago but everything just appears to be really well kept and maintained as we always saw staff cleaning and maintaining throughout the day. Genuinely one of the nicest hotels we have ever stayed in and contributed to a wonderful holiday, especially as we did spend a large amount of time in and around the hotel. The area surrounding the hotel was nice too, one of the nearby hotels was a bit louder with music etc in their pool area, though wasn’t really noticeable from the hotel/our room. Vibe – the overall aesthetic of the hotel was a very pleasant and vibrant atmosphere to be in, in the pool area and on the rooftop bar there was always music and lots of comfortable seating with umbrellas to get out of the sun if you want to. A really nice hotel which we would absolutely love to come back to and would definitely look to stay in a Macaronesian Hotel elsewhere in the Canaries if they are all of this standard!

Had the most amzin holiday in this hotel spotlessly clean , the staff was so lovely and couldn’t do enough for you reception bar staff cleaners all amzing , food was good for all-inclusive and can’t do enough for you . Keeep doin what ya doin because you doing amzin. Entertainment every nite x

Buena ubicación las instalaciones de la habitación muy buena muy bien equipada y las camas cómodas él atendí miento fabuloso el camarero del bar de la piscina muy amable volveremos sin duda