Hotel berhampiran Plaza La Bouganvilla. Los Gigantes. Santiago Del Teide, Santa Cruz de Tenerife, Province of Santa Cruz de Tenerife

Appartement très bien équipé et très agréable, idéalement situé à Puerto Santiago, au calme mais dans le centre de la ville et à 2 pas d'une plage de sable

My Mum and I stayed at the Ritz-Carlton for 4 nights as part of her birthday celebration and it was perfect! The rooms are so comfortable and the bedding is sublime! The team who work there are so fantastic - nothing is too much trouble and ever so helpful. There are beautiful towels by the pool which don’t slip down and you get two as standard so not everything is wet when you get out! There is even suncream at the pool so you don’t have to bring your own! Wifi is brilliant throughout the hotel. Cocktails are beautiful, about 17-18 euros each but worth every penny! Absolutely delicious. My only criticism was the lack of food choices in the hotel by the pool - not a huge amount to choose from, very fish based (I don’t eat fish) and the service was a little slow for drinks but that could be the time of year. But there was fabulous popcorn cones and fruit kebabs which were shared in the morning which was great. When planning you’re trip, just be aware that there is nothing around without a taxi from this hotel - there’s some lovely local places nearby but you will need to get in a taxi. The beach area is incredibly well set up - the little train takes you there, there’s a full bar and restaurant, toilets, suncream and sun loungers. Overall it was a brilliant stay and would recommend the hotel for sure - would be even better once the refurbishments are done and there are a few more pools and the restaurant with a view is open again! Thanks for a lovely stay!

Having visited Hard Rock in Ibiza, I was disappointed in this hotel as the standard did not live up to expectations. It was my sisters 30th and the hotel did not want to accommodate us as a family party of 10! The service was extremely slow and the staff were rude. The adult only pool had been closed, with no prior warning, due to maintenance and the pool bars were closed. As much as I appreciate that it isn’t fully into the season yet, it has put me of visiting again or recommending to friends!

Beautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers. My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs). Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach. I really enjoyed my stay here and will definitely revisit in the future!

El hotel nos ha encantado. Tiene una cama grande. Cocina con electrodomésticos. pero lo mejor el jacuzzi q es muy grande.la piscina está también muy bien . El desayuno fueron 10€ a parte, y me pareció que estaba bien. En general Recomendable. Lo único q no nos gustó es que se nos quedó una bolsa con ropa y en vez de llamar a avisar la sacaron de la bolsa y no hubo forma de recuperar todo el contenido xq ya estaba mezclado con otras cosas

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

Buena ubicación las instalaciones de la habitación muy buena muy bien equipada y las camas cómodas él atendí miento fabuloso el camarero del bar de la piscina muy amable volveremos sin duda

Worth the price of 150 Euros for three nights in Jan. Simple basic rooms with everything you need for a few nights self catering, (although no microwave or oven). Two small single beds put together (which also moved apart easily so not easy to cuddle up as a couple). Self check in was simple, reception open from 9am to 11am where you can also hire walking poles. One the first day our TV and heater was broken. Instant replies on WhatsApp and a heater provided immediately. The TV was never fixed (but we could watch Netflix on our phones as the Wi-Fi was good). Water pressure was a bit hit and miss in the shower, but the water was hot and the bathroom was clean. The lounge area was comfortable with a good selection of books to read, and other guests very respectable so it was quiet. The views are stunning, great to have a balcony., but be aware that as this is in the mountains it rains a lot. There are lots of walks you can do from Hermigua, We did Ruta 37, which is a 7km round trip but as it had been raining for two days prior the route was treacherous in some places and it took a lot longer than the suggested 4 hours. Definitely take walking poles and be prepared for this route to be incredibly steep near El Cedro. Coming back down is worse because of the slippery surfaces. For comparison, up and down El Teide in Tenerife I would rate 6/10 for difficulty, but this I would rate 9/10 (I am an average middle age slightly overweight hiker). Definitely go to Los Telares restaurant whilst you are there. The BEST food and great vegetarian selections. NB: Not many people speak great English in LA Gomera (and why should they? - but if you are used to Los Christianos this may be a surprise). Download the Google translate app and download Spanish so you can use it when you are out of mobile signal

The staff were lovely,always smiling and ready to answer any questions.Towels in the room were changed every day.We asked for a mountain view,we were a bit disappointed when we got there at 11 in evening.We opened curtains and saw car park in dark.Then woke up in morning and were amazed,behind car park were amazing views of mountains. Food,there was so much to choose from,the cooks were amazing.Their pastries and desserts were to die for. Down by pool was always clean and tidy and the staff on the pool bar were lovely. Me and my wife went for a spa on site.The assistant was lovely.His manager should be very proud of him,curious and friendly. The whole site was clean and tidy,a lovely reception area.Id definitely recommend this hotel for a relaxing and worry free holiday.No nightlife but don't need that to relax.