Hotel berhampiran Roque los Plimos, Province of Santa Cruz de Tenerife

Loved the hotel, felt like an old colonial styled placed, great surroundings so green and fresh. Loved that they were very aware of the planet so had refillable water jugs instead of plastic bottles, same with toiletries...balcony view was overlooking the pool with a gorgeous backdrop...Will stay again

Sehr schöne Finca, mit Pool und Restaurant. Leckeres Essen und gutes Frühstück. Ich war nur 2 Tage dort. Die Zimmer waren schön, groß, mit Stühlen und Tisch draußen. Sehr ruhig! WiFi leider nur im Aufenthaltsraum, das sollte auch in den Zimmern möglich sein. Sehr nette Mitarbeiter und Mitarbeiterinnen. Wer nicht den ganzen Tourismustrubel braucht ist hier genau richtig! Kann ich nur empfehlen

位置：到哪裡還是比較方便的，當時還覺得説沒有靠海有點遺憾，但是其實也沒有必要， 設施： 應該算是還可以的，在這個地方，雖然沒有大的度假酒店那麼多和大，畢竟也是LHW member 應該不差 環境：畢竟時間久了點，但是好在整潔乾淨，沒有那麼新 服務：主要勝在服務，特別好，Spa 也還行吧，就是汗蒸和常温泳池🏊。 在google的評分也比其他的高，但是沒有我想象的大，房間也是標準的，價格就有點顯得高了

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

Recently stayed at this beautiful hotel for 4 nights (16th to 19th January) in a fabulous location overlooking the beach and surrounding area of Puerto de la Cruz. We booked a Superior Room with Sea View and were not disappointed. Fabulous views from our balcony. Very welcoming staff on Reception, beautiful well maintained grounds, beautiful roof top pool area with adjoining Restaurant. First class food great quality in Restaurant and buffet breakfast (absolutely everything you could ask for and so fresh) locally produced. Rooftop Restaurant for lunch was fabulous. Menus extensive and all cooked fresh. Restaurant Staff Exceptional, courteous and friendly. Plenty of room around the pool, and no-one getting up early to bag a bed. Top Class Hotel and Staff. Just one minor point to make and this is not a criticism, we would like tea/coffee making facilities in the room. It's just our personal preference to get up early in the morning and sit on the beautiful balcony watching the world go buy listening to the waves crash with a cup of tea or coffee before going down to the fabulous breakfast buffet. Thank you all staff a ValleMar, we will be back.

Buena ubicación las instalaciones de la habitación muy buena muy bien equipada y las camas cómodas él atendí miento fabuloso el camarero del bar de la piscina muy amable volveremos sin duda

We’ve just returned from seven days of heaven, what an amazing holiday we all had. My husband and I took our adult kids with us, aged 22, 19 and 18. Each one of us said it was the nicest hotel, most accommodating staff and fantastic food that we’ve had in an all inclusive hotel. When we checked in we were given a glass of champagne to welcome us, taken to our rooms, showed how all the gadgets in the room worked and felt very welcomed! We did all three al a carte restaurants and each one was fantastic, you really did feel that you were in a proper restaurant. But the food in the Central Market was lovely too! We were in a swim up room, which is sunny all morning but then goes into the shade. But it was welcomed as the sun can be deceivingly intense. Comfiest sun beds ever! Finally thank you to all the staff. They were all so friendly, professional and as I say just smile! Best smiles and teeth ever! Best holiday I’ve had in a long time - thank you to everyone there.

Having visited Hard Rock in Ibiza, I was disappointed in this hotel as the standard did not live up to expectations. It was my sisters 30th and the hotel did not want to accommodate us as a family party of 10! The service was extremely slow and the staff were rude. The adult only pool had been closed, with no prior warning, due to maintenance and the pool bars were closed. As much as I appreciate that it isn’t fully into the season yet, it has put me of visiting again or recommending to friends!