Hotel berhampiran San Antonio Abad Church, Province of Santa Cruz de Tenerife

Having visited Hard Rock in Ibiza, I was disappointed in this hotel as the standard did not live up to expectations. It was my sisters 30th and the hotel did not want to accommodate us as a family party of 10! The service was extremely slow and the staff were rude. The adult only pool had been closed, with no prior warning, due to maintenance and the pool bars were closed. As much as I appreciate that it isn’t fully into the season yet, it has put me of visiting again or recommending to friends!

We’ve just returned from seven days of heaven, what an amazing holiday we all had. My husband and I took our adult kids with us, aged 22, 19 and 18. Each one of us said it was the nicest hotel, most accommodating staff and fantastic food that we’ve had in an all inclusive hotel. When we checked in we were given a glass of champagne to welcome us, taken to our rooms, showed how all the gadgets in the room worked and felt very welcomed! We did all three al a carte restaurants and each one was fantastic, you really did feel that you were in a proper restaurant. But the food in the Central Market was lovely too! We were in a swim up room, which is sunny all morning but then goes into the shade. But it was welcomed as the sun can be deceivingly intense. Comfiest sun beds ever! Finally thank you to all the staff. They were all so friendly, professional and as I say just smile! Best smiles and teeth ever! Best holiday I’ve had in a long time - thank you to everyone there.

Overall we had a very good experience at this hotel. All the staff were kind, pleasant, smiley and helpful, always. Our room was clean and comfortable. It was on the seaward side with a balcony and spectacular sea view, but very noisy as the Atlantic waves crash on the rocks directly below. We didn't mind this, but if you want a quieter environment, ask for a room on the garden side. Breakfast (buffet style) offered a lot of choice, including cooked food, fruit, pastries, cold cuts/ cheeses etc. The evening meal buffet was also perfectly acceptable, although we mostly chose to eat out as there are various tapas bars and restaurants within 10-20 minutes walking distance. Loro park entrance is a 15 minute walk away, and impressive black sand beaches and associated beach bars another 5-10 minutes. What we liked the most about the hotel was the extensive and beautiful sub-tropical gardens, where you can swim in 3 pools located at different levels on the site. Because the gardens are so large, you can find a quiet spot if you need one. There's also a pool bar serving drinks and light meals. There were a few downsides, but they were minor. The decor is a little dated and our room could have done with a refresh. To go up in the lift you need to use your room key card, but the card readers are not reliable. It can be a little frustrating trying to get the thing to work so that you can access your room. But these ******* were well outweighed by the positives. We felt that the hotel offered good value and we would stay there again.

Very decent hotel, deserves 5 stars considering the price-quality ratio. The hotel is clean and modern, with two large pools on the roof, plenty of sunbeds, a bar, shower, and toilet. Unfortunately, the rooftop is only open until 6 PM. The rooms are pleasant, featuring glass-walled bathrooms, balconies with chairs and a table. The downside was the single beds (they tend to separate), but the room is cleaned daily, and towels are regularly changed. Excellent base for exploring, 4 minutes to the bus terminal (buses are not heard), and a few minutes to the beach. Shops, cafes, and restaurants are nearby. On the downside, there is an absolute lack of parking spaces (as on the whole of Tenerife, though). Breakfasts are decent but monotonous, although you can organize them in such a way that during a 5-7 day stay, you can eat something different every day. Overall, I highly recommend it. If I return to Puerto, I will definitely aim for this hotel again.

We went to the Best Semiramis between 15th and 22nd July and we were on the 5th floor. The views from the balcony are amazing. I was a bit apprehensive about coming to the hotel after reading the negative reviews but I found them ( in my opinion) to be unfounded. The staff work incredibly hard and never stop. From the reception to the cleaners and the restaurant/bar staff they were always friendly and greeted you every time they saw you. The food is absolutely amazing and you'd have to be incredibly picky not to find something you liked, even in the morning there is a section that has lactose free and soya milk for you to have with your breakfast - I’ve never seen that in any hotel I’ve been too. The lunches and evening meals were superb with the waiters bringing the drinks to your table and replenishing them when asked. Even the pool restaurant was really nice, again with waiters bringing the freshly cooked meals to your table. Liked that they didn’t open the pool area until after 9:30am to stop the sun beds being taken by people that don’t use them. The reason I dropped one star is for a few little things that doesn’t really impact on your holiday but these are only again my opinion, when guests first arrive at the hotel and it’s after 11pm then I think they should put food aside for those guests - even if it’s only ham & cheese bread rolls which could be at the pool bar - we (5 of us) shared a cup of salted peanuts so we couldn’t wait for breakfast the following morning. There’s no ventilation in the bathroom so it gets very steamy when you use the shower, the entertainment isn’t five star (hotel rating) but they did their best, we ended up going to the reception bar which was great, you never waited long to give your order in which was then brought to your table. Lastly is that there’s no courtesy bus to take you into town. Yes, there’s lots of taxis but if you go most days into Puerto de la Cruz then it could prove expensive as it was over €11 return. But to summarise it all, it was a lovely enjoyable week that has staff the hotel should be proud of. Just wish the weather was too but that’s no fault of the hotel but being in North Tenerife.

En general un hotel 10! La ubicación al ser céntrica es complicado aparcar, recomendamos reservar por 8€/día una plaza de parquing. El desayuno sin duda, lo mejor y el personal muy agradable.