Hotel berhampiran Lamy Amtrak Station, Santa Fe

衛生好，早餐不錯，安靜

A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential. I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life. I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next. I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a ”warm” temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the ”happy medium”. Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question. This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.

Excellent place to stay. Would highly recommend it. Location is perfect to experience Santa Fe!

Perasaan bercampur baur tentang tempat ini. Hotel itu sendiri OK. Bukan lima bintang tetapi bagus. Biliknya kecil. Bilik kami di tingkat dua menghadap ke luar dan penghawa dingin lama. Apabila kami diminta untuk dipindahkan, kakitangan memberitahu kami ”kami tersepit di antara dua bangunan. Tiada satu pun bilik mempunyai pemandangan yang bagus”. Rasanya hotel ini berfungsi pada kadar kakitangan 20%. Tidak dapat minum malam di bar/restoran. Tiada tempat duduk. Kami bersarapan dua kali. Satu adalah hebat (telur dilakukan dengan cara). Yang kedua ialah penkek. Mereka OK tetapi sirap maple pada menu telah digantikan dengan sirap pancake. Bukan seperti yang anda harapkan daripada hotel $400+ setiap malam. Perkhidmatan pembantu rumah adalah luar biasa. Mereka menyegarkan dan mengatur bilik kami dengan teliti. Perkhidmatan bilik hanya tersedia 8 pagi-8 malam. Sekali lagi bukan apa yang anda jangkakan untuk $. Secara keseluruhan, saya mungkin tidak akan tinggal di sana lagi. Terasa sedikit seperti anda membayar untuk apa yang dahulu dan bukan hari ini.

Terribly Disappointing Stay – Only the Location Saves It As a Diamond member, I have stayed at numerous Hilton properties and always expected a certain standard of quality. Unfortunately, this Hilton property in Santa Fe falls far short of what I have come to expect from the brand. While the location is indeed fantastic, that’s about the only positive thing I can say about this hotel. The pool, which was a key reason for choosing this property, is in a state of disrepair. It’s run-down and uninviting, far from the relaxing experience I was hoping for. The rooms are even worse. I was given a room with a king bed, but it felt extremely claustrophobic because there was way too much furniture crammed into the space. To make matters worse, there was no access to open a window or a balcony to get any fresh air, making the room feel even more suffocating. The peeling wallpaper and overall poor condition of the room added to my discomfort. Adding to the disappointment, the staff was not very helpful. They seemed indifferent to the issues I raised, which only added to my frustration. For a brand that usually prides itself on excellent service, this was a big letdown. To top it off, the coffee bar in the middle of the lobby was always running low. The coffee was lukewarm at best, and the area was poorly maintained, with no attention to cleanliness or presentation. It really felt like no one cared about the guest experience here. What makes this even more disappointing is that I used my hard-earned points to stay here. It’s sad that a reward stay, which should have been a special experience, turned out to be so dismal. For the points I redeemed and the price I paid, I expected so much more. Hilton, you really need to step up your game in Santa Fe. I won’t be staying here again, and I recommend others look elsewhere if they want a comfortable and well-maintained place to stay. Whether you’re paying for a room or redeeming points, Marriott consistently delivers a level of service and experience that far exceeds Hilton’s.

Tidak banyak perkara di hotel dibuka kerana COVID-19. Pembantu rumah membuat bilik perkhidmatan setiap hari yang mengejutkan saya. Kami tinggal di hotel lain baru-baru ini dan pembantu rumah tidak membersihkan bilik sepanjang penginapan kami.