Hotel berhampiran Conejos Bay, Santa Maria Huatulco

It seems that this hotel is operating at 50% capacity with its staff. For a 5-star hotel, it lacks sufficient personnel to attend to guests adequately. At times, we waited almost an hour to receive towels for the beach. The service for food and beverages at the pool and beach area is extremely slow. The housekeeping service cleaned the room at 4 pm, which was inconvenient. The entire staff seemed stressed and overworked. It's very disappointing that the hotel didn't plan properly for one of the busiest weeks of the year and didn't have enough staff to provide the service that guests expect and pay for.

We spent the week of April 16 - 23 at Las Brisas. All I can say is wow! We've been to Mexico many times and we found our week here to be the most enjoyable so far. This was our first time in Huatulco and we have fallen in love with the area. The airport is small, easy to navigate and wasn't busy when we arrived or departed. Another bonus is that the hotel is only about 25 minutes from the airport. Our last trip was to Cancun and this experience was so much less stressful! We loved that the resort is large and spread out. We like to walk so only shuttled when we had our luggage. We found walking the path was wonderful. We especially enjoyed it at the end of our evening, heading back to our room. It's all lit up and looks so pretty. There are lots of stairs in the hotel itself which could be a bit tricky for anyone with mobility issues, but the exercise was an added bonus for us. The shuttles are moving constantly and when we called for them to come get us and our luggage the last day he was there practically before I hung up the phone. The food was so good! I had read some reviews when I first booked earlier in the year that were a bit worrisome so we were very pleasantly surprised. We met lots of other guests who felt the same way. We heard no complaints from anyone we talked to. We booked the Brisas Beach Club Suite and thoroughly enjoyed the included perks! We had a lovely room with a balcony and a stunning view. We were able to book all the specialty restaurants. We did all but one but we will do that one next time. We hadn't planned to have breakfast in the lounge but popped in the second day to check it out and decided to give it a try. It was wonderful and we ate there every morning. Our server was Nancy and she was amazing. She had our mimosas and coffee to us as soon as we walked in. We also went back in the early evening for happy hour. We thought it was worth the extra cost and will for sure go that route again. The bars were great, especially the one by the beach next to the towel hut. My husband thought that Oliderio at the beach bar made the best drinks we've had at any resort. And so fun to talk to. All the staff we encountered were wonderful. We were loyal to another resort chain and hesitant to try something new because of the free upgrades and other perks. But we're very happy we decided to give Las Brisas Huatulco a chance. We will be back!

The location and views from the hotel are amazing; however, it is far from being a 5 star luxury hotel, let alone a 4 diamond hotel. The hotel lacks maintenance, the seats in the Mexican restaurant are disgusting (forgot to take more photos) but that's not even the worst of it. My evaluation is based on the quality of the food and drinks...and at least 50% of the recent reviews agree with me. The drinks are of the worst quality, the cheapest. There is only one choice of each type, even tequila and mezcal (being in Oaxaca!). Any vinegar is better than the wine they offer, unless you buy a bottle at 3 times the original price. Even with Club Preferred, you can't find slightly better drinks available at all the bars, unbelievable! The Oriental restaurant is a joke, the quality of the food horrible. They sell you many restaurants and in the four nights I stayed there, they never opened the one specializing in seafood, to give an example. The seafood in the other restaurants is another joke: only ”Dorado” and ”Tilapia” fish, the cheapest in the whole ocean. The rest of the food is OK but not at the level of quality that ”Secrets” sells you. There was one day I couldn't even find ice cream in the whole hotel and not to mention the quality of the coffee: I like Espresso and the taste of the coffee was horrible. The line for the breakfast buffet was always huge. Last two days, they opened a second temporary breakfast buffet and it was really bad with limited options. Don't pay for a luxury hotel because it is NOT. First and last time at the Secrets chain. On the other hand, the staff was very friendly, working all the time and helpful.

At first we were seriously disappointed. The hotel pool was down for retiling and the beach club was so crowded, we were unable to find a chair to sit at. We tried to move to another hotel but the price point was so high at the others we decided to make the best of it. This is a case of you get what you pay for. However if you are looking a very reasonable stay in Huatulco and want the local flavour then this might work out well. It is in a great location for going out to local restaurants and has some shopping close by. The breakfast at the hotel is OK and the lunch buffet at the beach club is exceptional. The dinner buffet at the hotel is sketchy at best and we ate out almost every night. The did have a really nice traditional dinner spread one night that I thought was great but my husband wasn't impressed. Don't forget to bring water shoes as the beach club sand and concrete surfaces are very rough. The pool at the hotel is nice but again the concrete is really rough. The beach is nice but it has a very steep incline once you are in and there is a undertow that could be problematic for weak or non-swimmers. On the plus side the price point is good. The rooms although dated and shabby were extremely clean with no smells. The bed was OK. We found the entertainment to be a little lame or non-existent at times but if you got into it and joined the local people we had a few nights of great fun. Overall for the dollar value and the great service I would go their again but my husband's opinion was never again.