Hotel berhampiran Park Lake, Santa Rosa

This property is well taken care of. The parking lot looks like it was recently updated. The hotel building is very neat and clean as are the rooms. Check in was easy. The staff was extremely accommodating, they get A+++ for customer service. The shower was good and the bed was comfortable. Breakfast was standard, it would be nice to add some orange juice for those of us who don’t drink coffee. This is a great option if you are driving on 40 and need a safe affordable place for the night. Additionally it’s across the street from Chico’s which had excellent Mexican food. I highly recommend this hotel.

Kami berasa sangat selesa di hotel ini, mempunyai sarapan pagi yang adil, tetapi secara keseluruhannya baik. Bilik kami bersih dan selesa. Kakitangan yang mesra.

We come through Las Vegas, New Mexico, twice a year on our way down to and back from South Padre Island, Texas. It's a very convenient stop for our first day on the road and the last day before arriving back home. It's located just off I-25 on the south end of Las Vegas. The best reason we stay at the Holiday Inn Express, however, is the staff - they are the most friendly group of people that we have found at many the hotels we have stayed at as we travel. Sangita is the General Manager and she is a role model example of ”Leadership On Duty”. She is always working to keep the hotel ”clean and tidy”!!! Her friendliness with the other staff members and the traveling clients gives one the feeling that you want to come back - and so we have!!! She has also led the process through a remodeling project that has really turned the hotel into a very clean and comfortable place to spend the night. We have also met Gabriel who works the front desk. He is also very friendly and courteous and has a wealth of knowledge of the local area. The last time we stayed at the hotel we met Alma who is the hostess at the morning hospitality breakfast. Again, very friendly and courteous and constantly ensures that your breakfast needs are satisfied. Give this hotel a try as you travel through Las Vegas, New Mexico. The friendly staff and remodeled accommodations make the Holiday Inn Express a very enjoyable experience.

We saw one price online that was unavailable and when we asked about it were treated like we should know if was only for AAA members? My main issue is that there was a door connecting our room with the next one over. Not a big deal by itself but there was a gap under the door that was at least 2 inches tall! We could hear every TV show and video the people staying in that room played. We figured we were tired enough to block it out which we did until 5 AM when they played videos at full volume. I blame the hotel for knowing the door and gap were there and deciding to put a refrigerator in front of it instead of trying to block the gap with ANYTHING! I would not stay here again if they paid me and recommend others not to either!

I have not left a review on this site for several years, and never a bad review, but my experience at this hotel certainly deserves one. We checked in around 10:30 pm and started settling down in our room. After a few minutes we noticed the room had not been clean. There were used towels hanging in the bathroom, the soap had been unwrapped, one of the beds was partially unmade and the garbages were not empty. My wife called down to the front desk and the person working there stated that they were completely booked and had no rooms to move us to, but would call his manager and determine a game plan. He came up a few minutes later and we showed him the room and he said they were able to find another room but it was a single King rather than two queens. Not ideal but we were traveling with our young son so we were able to share a king with him. He also told us twice that the room would be comped. He was very courteous and sympathetic to our situation. When we went to check out the next morning however, my wife quickly explained the situation the situation to the manager at the front desk and wanted to verify we were going to be comped. We were immediately met with an antagonistic attitude from the manager who told us ”We are not going to comp the room” without apology for our troubles. She went on to say that she never told the clerk to comp the room and he had no authority to make that decision. She was only going to give us a $30 discount for our troubles. Eventually we ended up with a $50 or $60 discount but it was so frustrating. In all my years of traveling I have not stayed at a hotel that showed such a lack of customer care at every level. The only exception was the overnight employees who checked us in and helped up resolve our situation. Even if they misspoke or misunderstood about comping our room, they still showed concern for our situation.

직원들 친절, 시설은 깨끗함