Hotel berhampiran Chumphon National Museum, Santa Rosa

First time in this hotel, it is clean and spacious. The only downside is that there was a fire alarm went on around 10pm due to a drunk couple turning on the fire alarm. Then all of us need to go down to the hotel lobby and stayed over 15-20 mins for nothing.

Everyone was very accommodating really easy to check and check out They even had a continental breakfast I have not seen a motel with a breakfast in a long time

We enjoyed our four night stay here, mainly because of our excellent room (which was immaculate). However, we found that the John Ash restaurant had a limited menu - even for a four night stay, with no change in the choices. We noted that there was no access to the pool (it appeared to be undergoing renovation) but we were not made aware of this before or during our stay: we just found out. No alternative was offered. Walking through the attached vineyard was pleasant. It would have been good to have the offer of a simple tour at a modest cost rather than the expensive one with an included picnic which seemed to be the only option. We would stay at Vintners Resort again, but perhaps not eat there in the evenings.

Very nice! Room was very spacious and clean. The bed was very comfortable. Would definitely recommend.

Really, really liked this place. The staff are just lovely and managed to organise an early check-in and sorted out the rooms so that we could have one twin and one double. We were given so much information re where to go / what to do etc. Both of the rooms were lovely - clean and comfortable (although one bed did squeak a lot); the breakfast is good; the swimming pool area is lovely and gets lots of sun; parking is very easy and there is plenty of it. Would definitely stay here again!

Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no ”Entrance” sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the ”master” code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted.

Came out for a weekend for wine tasting, shopping, and dining. We typically stay in/near Healdsburg but there weren't a lot of options that weekend so we were lucky to find the Hampton Inn & Suites-Windsor. The hotel is centrally located and we could easily get to Healdsburg, Geyersville, and Calistoga which was a huge plus. The rooms were up-to-date, clean, and had the typical amenities. Happy to see that the pool was open until 10 pm and was heated - we definitely got a lot of use out of it.

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December! We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy. This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less. It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health. For your own health and well-being, we advise to stay away from Cottage Grove Inn.