Hotel Hilton Garden Inn di Santa Rosa

Booked here last minute when we were not able to stay with family as planned. All the staff were extremely helpful and empathetic - we ended up really enjoying our stay here, even though it started as an emergency back-up plan. After a 12 hour flight and 2+ hour bus ride from SFO, the hotel shuttle picked us up at Sonoma Cty airport (driver Carlos was prompt and helpful with the bags). We were greeted at the front desk by Sandra and would like to praise her for her empathy and care. We were very tired and stressed out and she made us feel calm and welcome. The manager Erin was also extra helpful during our stay, asking if there was anything she could do to help us out. Our 3rd floor room was quiet and spacious. Although the decor is a little bit dated, everything was very clean and well-maintained. We slept well and were very comfortable. The hotel restaurant offered a nice breakfast (thanks also to the attentive breakfast attendant and friendly chef who were pleasant even at 6:30am), with either a buffet or cooked-to-order options. The food was above our expectations and there was plenty to choose from. They also offer lunch, dinner and drinks which is handy as there is not too much in the immediate area. There's also a convenience shop on premises for snacks as well as a free coffee/tea station. The area is quiet (office park and movie theater next door) and we didn't hear any noise from the airport. The free parking is well-lit and directly in front of the hotel. We didn't have a car for the first couple of days, but were able to get into downtown Santa Rosa using the SMART train. The station is only about 10 mins walk away and it's very cheap and convenient to get to Santa Rosa or Petaluma among other places. We really appreciated being able to get around without a car and were happy to have SMART as an option. Other plus points at this hotel are the well-equipped business center with printers, which helped us with the reorganization of our disrupted trip. There's also an indoor pool and a small but nice gym. It's really a full service hotel with everything you need. I would definitely stay here again. Finally, I really would like to once again commend the staff - everyone we dealt with at the hotel was very helpful and friendly. We really appreciated this!! Thanks and keep up the good work!