AC Hotel Santa Rosa Sonoma Wine Country

Overall the hotel was great and the staff helpful. The only hiccup during our stay, happened when housekeeping did not make up our room. This is a trend in hotels now, that we are finding aggravating, it used to be such a welcome treat after a day out to find the bed made up and towels replenished etc. With rising costs for us as patrons, this is a service that needs to come back and be provided, and without us having to ask. At the least, i would expect this from a hotel chain such as Marriott.

Second time staying at the hotel. Overall, a very nice experience. Would stay at this hotel again. The staff was very nice and accommodating.

This is my third stay at the AC Hotel and I have enjoyed the property each time. Lovely location, rooms and staff. East walking distance to multiple wonderful restaurants.

This hotel is top notch quality and customer service service and comfort and cleanliness. I cannot complain about anything regarding the hotel room or the staff. However I will complain about the manner in which my deposit and payment was handled. It is now March 25 and I am still waiting to get my $36 back from the $250 that they charged my card the night I checked in for the room and incidentals. I even received a PDF in an email from them with the final bill of $216 saying it was paid. I don't get it. I just don't understand how this particular hotels hold has been on my account for two weeks which is the longest I've ever had any sort of money held on my account for anything. The worst part is it's almost feudal to try to fix it and call the hotel because they will tell you you need to talk to your bank and then when I talk to the bank they say you need to reach out to the merchant It's not even like I need the money it's just annoying to constantly have to check to see if someone is doing their job.

Pay $30 for overnight valet parking. Public parking not safe. The person who checked me in does not have customer oriented personality. They assigned me a room facing the freeway, where all the road noise can be heard.

Quality hotel, would love to come back. Very clean, very friendly, the bed was incredibly comfortable. 5 Stars.

Great spot despite location near the freeway. Slept great! Superb location in RR Square.

This was a fiasco. I arrived to discover that there were 2 bookings for the same person and the same room. This was AFTER I got an email saying YOU canceled 1 of the rooms, and spent 20 minutes on the phone w CS to BOOK A NEW ROOM becaus YOUR REP said I had to or I would not have a room!!!

Our stay was great, service was top notch. the only thing I would say the elevator should have a key card access after a certain hour.