Hotel berhampiran Martin Luther King Jr. Memorial Park, Santa Rosa

Staying at the Hyatt was wonderful! I will come back again for the: 🛎️ Excellent Customer service 🍽️ Great breakfast 🐾 Pet friendly rooms 🛀 Bathtub 🏊Pool 📆Easy Booking 🌏 Location Nearby shopping mall, downtown restaurants, public transportation 40 minutes to SFO 15 minutes to Wine Country 20 minutes from Russian River

We recently stayed at Hotel E and I recommend it most highly. It’s a beautiful space with old world charm plus all the updates of the modern age. Entry, lobby, hallways and rooms are a beautiful, serene décor in light earth tones and spotlessly clean. The lobby bar is most enjoyable especially when something fun is going on across the small lane in Courthouse Square and Park. Rooms are on the small side but ours was perfect for a couple + a dog, which they accept for a small fee. And with the park across the street, there is no problem getting a non-leash-pooping dog to do his business. Take your pick-up bags, there are plenty of trash receptacles. The location is amazing with dozens of restaurants at your doorstep and less than a mile from the hospital which was the reason we were there. However, above all this loveliness is the amazing staff. Carmen and Tiffany are two standouts who did everything possible to go above and beyond expectations, including ensuring our car would be at the front door at 5:15am! I am Guest Services Director for a boutique hotel in Eureka California and if any of the staff would like to relocate, I’d hire them in a heartbeat! Do yourself a favor and stay at the Hotel E when you visit Santa Rosa, or hell, if you live there, go for a night of dining out and the Wednesday Night Market and Music on the Square.

First time in this hotel, it is clean and spacious. The only downside is that there was a fire alarm went on around 10pm due to a drunk couple turning on the fire alarm. Then all of us need to go down to the hotel lobby and stayed over 15-20 mins for nothing.

Everyone was very accommodating really easy to check and check out They even had a continental breakfast I have not seen a motel with a breakfast in a long time

好、很好、非常好！

It was my pleasure to stay at the Hampton Inn Santa Rosa for the first time for one night March 27-28, 2024. A positive experience I hope to repeat. Compared to other Hampton Inns (and other hotels for that matter), I found two features of this property above average. First, the Fitness Center featured recently updated equipment including two ellipticals, two treadmills, stationary bicycles, and a rowing machine, and was thoughtfully stocked with towels and water. Second, the self-serve breakfast featured a variety of fresh whole fruits, cereals and breads, and hot fare including delicious scrambled eggs. My tastefully updated bathroom featured a strong hot shower and the rare ceiling exhaust fan. The only negative I noted: an overly skinny lineup of TV channels. The system mostly drove users to subscription-based streaming services. Such a shame to have such a nice large TV in the room but so few choices of channels to watch.

Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no ”Entrance” sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the ”master” code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted.

Stayed here one night after going to the Charles Schultz Museum. We were warmly welcomed and given room 320, a very quiet room with two queen beds. Linens and towels were very nice. Lighting very good in bathroom. Breakfast had good selections. Bed is high for me and I would have liked the room darker. The microwave light was bright! Bed was very comfortable. I would stay here again.

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December! We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy. This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less. It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health. For your own health and well-being, we advise to stay away from Cottage Grove Inn.