Hotel berhampiran Walgreens, Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

Shout out to Berlin at the front desk. Every time I came back or left for the day, she always acknowledged me by my name and was always super friendly and helpful. Convenient location right off the freeway, next to Kaiser and close to a lot of wineries. This is a great place if you’re traveling with family. Spacious rooms, small, kitchenette, complimentary breakfast, Wi-Fi and parking. They have laundry onsite as well.

Don’t listen to those old reviews. This place is totally renovated and the rooms feel brand new. Nice touches like a sliding barn door for the bathroom door, A larger TV, full length mirror, USB plug-ins at the base of the lamps, large showers, etc. Everything is modern and updated. On top of that the front desk staff are very helpful And friendly. They have done an amazing job at turning this Travelodge into a Wonderful place to stay.

Great location- right off the freeway. Right near Costco and other shops. We did not have breakfast or use the pool, but it was nice to have these included if we wanted. Quiet, room was nice and clean; as pictured in the photos. Shower was a step in, which we liked. Water pressure was ok, but lots of hot water. We were charged $10 for parking, which was fine, but the lot fills up very quickly and doesn’t appear that anyone is monitoring the lot. Staff were decently friendly; they didn’t really say hi to you when you walk in, but we’re helpful if you needed something. Overall, we would stay again.

Checking in with Roy was quick and he helped to meet our needs for our stay. The pool was clean and the location was perfect to get around. The breakfast was also delicious and filling.

The price is best for a hotel stay with a kitchen and full size fridge. The staff has changed and they have made large efforts to be more particular about those they allow to stay on the premises. Quiet nights. Everything in the room works and upon arrival and it is clean. Clean towels and toiletries available everyday. Free wifi and it works well. The shopping is near, just over the freeway. I save on time and gas traveling to the stores. Plenty of places near to order in if you choose. The water is clean. It never smells like smoke in the rooms. Smokers have to smoke away from the building. They are pet friendly. My car is safe, there are cameras in the parking lot and the office.

What very comfortable, friendly, staff, and accommodating. They have a pool, hot tub, gym, sauna and steam room. One of the things I found unusual and surprising was that they sold the items for gas, such as snacks and allergy medication at a reasonable price. No price gouging! When I asked about this, apparently it’s some thing that the staff at fault for. Definitely coming back… For more comfortable and appealing to the Doubletree. Highly recommended that you visit Hana the Japanese restaurant and Mary’s pizza. Delicious!

Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no ”Entrance” sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the ”master” code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted.

Stayed here one night after going to the Charles Schultz Museum. We were warmly welcomed and given room 320, a very quiet room with two queen beds. Linens and towels were very nice. Lighting very good in bathroom. Breakfast had good selections. Bed is high for me and I would have liked the room darker. The microwave light was bright! Bed was very comfortable. I would stay here again.