Hotel berhampiran Jardim Santana Madeira Biosfera, Santana

I spent a night at PortoBay Serra Golf and had an amazing experience. We stayed in a room in the main house, which has 100 years of history. It is very cozy, and the service is excellent! Dinner at the Avo Micas restaurant was delicious, and the breakfast was equally impressive. We also enjoyed the sauna and the heated indoor pool, which were perfect for relaxing. I highly recommend this hotel for anyone looking for a comfortable and memorable stay in Santo da Serra.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

I booked this hotel as part of our week long trip in Madeira due to its proximity to the airport. The location was perfect and the hotel was spotless with an amazing hot shower. The small town where the hotel is located has plenty of little cute bars and restuarants too. Big shout out to the guy who was working doing the Karaoke during our stay - he was providing top entertainment in multiple languages and I loved it!

Nice hotel spoilt by the current stomach bug going around. Local pharmacist advised tourists had started coming to them for help on 21st April '24. I was very unwell overnight on 21st/22nd (no I hadnt been drinking), my husband is now ill (25th) Suprised the hotel haven't made any attempt to limit spread at buffet stations.

Arrived at 11.45 for 5 nights and room was ready.Room on 3rd floor was fine,fridge worked fine as did the aircon and TV.Bathroom large with bath and shower,always hot water and good pressure,good towels.Pool is fine,chairs/loungers are good.Breakfeast was good,bacon,scrambled eggs everyday and beans most days plus all the usual things.Great location.Barely any street noise or any noise from other guests despite a large group of youngsters arriving for 2 days.

Staff were excellent & helpful with majority of staff able to speak English.We had breakfast which was plentiful usual bacon, eggs, sausage & unfortunately only once or twice tomato’s which is my preferred instead if beans. Wifi not a 100%.Happy hour 6-7 with 25% off cocktails.Snacks not bad with a small poolside menu.Plenty of beds & towels supplied for pool in your room.Plenty of nightlife in Hotel but we chose to eat & drink out as not our first visit to Canico.Hop on Hotel bus which needs to be booked 48hrs in advance.Download Moveit & access local bus 155 to Funchal.For taxi download Bolt & book online similar to Uber so prices change.

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.

The hotel is very beautiful, and great location, BREAKFAST IS AMAZING - and the staff is very hospitable. Rodrigo on reception was very helpful-however we had builders outside our room, which was a bit annoying as you couldn’t go on the terrace. We called Tripp and they were very helpful.