Meliá Santiago de Cuba

Tuvimos problema las habitaciones no funcionaban el AC y en varias áreas del hotel. El muchacho de la entrada Manuel y el señor Carlos exelente buscando solucionar el problema porque nos querían cobrar más por una habitación que funcionara más o menos el aire en todo tiempo ayudándonos para tener una habitación que funcionará más o menos el AC.

Das Hotel ist sauber, aber es kommt in die Jahre.Das Frühstück war sehr bescheiden.Der Service war sehr gut.

My wife y I stayed at the Melia Santiago from Jan 4 to 11th. We were visiting friends in the city, whom I’d worked with in the 90’s, bringing them care packages, and we needed a home base. We also wanted to just relax by the pool and escape the Canadian winter for a bit. We basically had the hotel to ourselves. There rarely seemed to be more than a few dozen guests at best, mostly over nighters, sometimes Cuban nationals. Everyone was pleasant, the staff warm, friendly y attentive, We quite enjoyed the relaxed peace y quiet. Plus we always felt safe and very well taken care of. The meal plan included a simple but sufficient breakfast buffet; eggs, baked goods, fruit juices, plantains and other local items. Since there weren’t enough guests for an evening buffet, we were instead served a quite decent dinner, with our choice of a meat dish; chicken, beef, pork or shrimp, and a salad and other sides, at the courtyard restaurant. There are also quite a few quite reasonably priced local restaurants within walking distance of the hotel, with simple menus but good meals! I especially liked “ Naranja”. Anyway, we never went hungry. The Melia was often short of a lot of their regular amenities, but they covered the basics y everything was quite clean and seemed as well maintained as the situation allows. With the crippling illegal US embargo, one is advised to bring your own condiments, meds, maybe some extra toilet paper. The hotel internet was included. It was spotty at times, best to sit near the window in your room. It’s fine in the lobby or by the pool. The satellite TV was down a fair bit, but we usually got our news in the morning and a movie or two at night. My wife loaded a few on her iPad before we left, I had my music, so we were fine. We often all but had the huge gorgeous pool to ourselves, which was quite relaxing, and for us, a real treat. When not travelling about the city visiting our friends, we’d entertain them there. It was actually quite cheap and included a poolside lunch at the grill! Taxis downtown to the city centre cost about $5 US. We frequently travelled all about the city and back for $20 day tops. The downtown area was empty of the usual tourist crowds, many of the shops y attractions closed or on reduced hours. But we still quite enjoyed the musicians in Céspedes Parque, or relaxing on the Casa Grande patio, just watching the carnival of life go by. . There’s a fair bit to see and do right near the hotel, within walking distance. Tho that was not the focus of our visit, we both got a quite professional hour long massage, with plenty of quite helpful health tips, for $20 total. Bring US dollars, a credit card and consider buying some local currency to use about the city, for extra savings. We typically tipped $2 to $5 and were very well taken care of everywhere we would go. The bottom line? Cuba is in the midst of an economic crisis. In Santiago de Cuba, not everything is open for business, and most of the tour

This Hotel Melia Santiago .is great place ;despite of all the restrictions and the lack of supplies en every possible way that they have to face. The service from the gentleman that open the door to get your luggage to the gardener..the cleaners.fromt desk .lobby .restaurant.security.the workers that maintain the hotel the ground keepers . Everyone have that genuine smile and they are willing to help you in every way possible.to make your time there the best they can with what they have available to offer. Specially Manuel Baro his profesionalismo and service i found it above and beyond same as Isabel,Norvelis y su departamento .Juana milagros and more to much great personal to mention. Just wanted to say Thank You and I appreciate all the warm they offer that makes you feel as Family no matter their situation or time of the day Thank You

Firstly I wanna tell BIG THANKS FOR the Melia De Santiago hotel STUFF. They are so so kind and nice. We really satisfied from Chiara , Thais, Fernando and Pedro and Zuleima and Señora cleaner Elena and Moraima. Miss Cuba tour Sheila we love you. We are so grateful from those peoples. Thanks for your kindness and help.

I really appreciate all the receptionist, Fernando and others. Elena abd Alena i can not explain their services with one word. Senora Elena you are the best . I like her attitude and communication skills. She is so kind and understanding person