Hotel berhampiran Gas Hernan, Santiago

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

El hotel es muy bonito y tranquilo. El personal es increíble y siempre dispuesto a ayudar. Destacó sobre todo la amabilidad y atención de Eduardo. El restaurante es un imperdible ya que la comida está bien hecha y el desayuno vale la pena.

Gran ubicación en una zona muy linda y agradable, con centros comerciales y una parada de metro cercana. La habitación moderna y cómoda, con un baño equipado con productos de buena calidad. El personal muy amable, incluso nos regalaron 2 tragos de cortesía al llegar. El desayuno muy bueno y completo. Absolutamente nada para criticar, muy recomendable.

Perfect location and walkable to many restaurants, parks, Costanera Tower, etc. Service was great. Very clean and comfy! We loved it! The staff were very helpful. Shower available in fitness center for early arrivers. The rooftop view was amazing for breakfast, bar, etc.

What a fabulous Hostel. The staff and volunteers offered tips and suggestions for a wonderful time in Santiago. Each guest gets an individual tour of the Hostel upon arrival, so you know where everything is straight away. I would like to mention some of the staff by name as they provided me with a terrific experience. They were Mario, Claudio, Basti, Santi, and the volunteers Julius, Stefan, Pascal. The people I met were all very friendly and both the Xmas and New Years Eve parties were a fabulous experience. I HAD AN ABSOLUTELY WONDERFUL TIME AT THIS HOSTEL AND WOULD RECOMMEND IT TO ANYONE

Realizamos la reserva eligiendo la opción con impuestos incluidos ( que es más caro )y al realizar el check in nos dicen que ese impuesto no es el IVA, si no que la comisión que el hotel le tiene que pagar a la plataforma que usamos para reservar y a lo pagado nos cobraron en recepción un 19% extra en concepto impuestos o IVA nuevamente, yo trabajo en la industria hotelera y es una sinvergüenzura lo que hacen al publicar las habitaciones con “ impuestos “ o “ sin impuestos “ y luego te los cobran por segunda vez , uso esta cadena hotelera en muchos países y sólo en Chile me pasó esto. No vuelvo a reservar en Ibis Chile nunca más .

Reuben was incredibly gracious and helpful during our stay. He went above and beyond any customer care service I have ever experienced in the hotel industry, or any industry for that matter. During my career over the past 30 years I have stayed no less than 150 nights a year in hotels. You need to clone Reuben, or at least use him to teach other managers how to emulate his professionalism.

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service

Needed an overnight before our cruise. Since they had an airport shuttle and decent prices we booked a room. First the shuttle service has an interesting pickup point at one of the parking areas. We had to evade the taxi people and go up two escalators to a walkway. Not bad if you follow the instructions they emailed. The waiting area is a bit wide and it would be easy to miss the pickup but I called and was picked up in about 20 minutes after the 12 reservation we made. We will not go into the ride over the the hotel, it was, well exciting might be an ok word. As for the hotel, desk staff was professional, helpful and got us into a room quickly. The hotel was being used for other cruise passengers and workers but they did take care of us quickly. The restaurant was good but not great. I think there were too many people early and they were not ready for the numbers so several tables seated after us were leaving before we even got bread. The hotel was clean and rooms were very nice so I would use it again but reconsider places to dine.

This is a truly great hostel. The staff are friendly and helpful: Ivan, Juan, and Guillermo; and two of the guys played the guitar. A few times a week Juan would play his guitar and sing, and what a powerful voice he had. I could listen to him all day. The free breakfast provided every morning was excellent, and the a**osphere of the hostel was memorable. However, there was one person at the front desk (Scarlet) that was showing irrational behavior. In the beginning she was friendly and helpful, but then after a week, she turned dark and menacing towards me. She kept complaining that I changed my bed or dorm room, even when it was because of inappropriate behavior from another guest, and there were similar complaints from other guests. This morning she asked me if I ”changed my room again?” I said everything is good. There are no problems. Then she said, ”Okay, I will move you back to the room you were in last night.” That seemed odd. I said, I did not ask you to. You do that without my permission. She responded, ”I thought that is what you wanted.” Again, strange. She didn't stop. After getting the email address of the manager, I went upstairs to write an email. Ten minutes later she came up to where I was sitting and continued to badger me. I said she was disrespecting me, and I asked her to stop. She left and then returned a few minutes later, saying that she talked with the manager and I must leave the hostel immediately. She said I was disrespecting her by feeling disrespected. That I was attacking her or mistreating her, but nothing specific was mentioned -- because it didn't happen. No one that she spoke with ever talked with me. Whatever she said behind my back, that person never even told me what I was being accused of, nor did they ask me any questions. Then she threatened me with the police. I was stunned. I asked to speak with the manager. She promised if I came to the reception desk, the manager would speak with me. When I came down, I was not allowed to speak with him. I continued to finish my email to the address provided, and then the police came. It did not matter what the truth was. They listened to her speak in Spanish and then said to me, it doesn't matter what happened. She asks you to leave so you must leave. I walked out and here I am writing this review. I had been there for a couple weeks and I got to know all the staff and they got to know me. They and a number of other guests who had been there a while could testify to my character. I have not heard back from the email I sent to the manager. It seems that whatever Scarlet said behind my back, was believed without question, even when there were guests present, witnesses. And there were video recordings from different angles. I have heard about this type of thing happening in the United States, but we are in Chile. How could a manager allow a guest to be thrown out by the police without ever asking the accused a single question. Is that the world we live in now?