Hotel berhampiran KALEI SPA, Santiago

Очень хорошее расположение,в центре города,очень близко от метро .Очень чисто внутри,.Очень хоший завтрак,приветливый персоонал.В комнате не было шкафа,не было вешалок.То есть одежду развешать невозможно.Может быть это только в одном номере,я не знаю.Но в целом все очень понравилось.

Very nice hotel in the Providencia district, good connection to the metro, absolutely helpful staff and good breakfast. We were a group which arrived and left on different days. We stayed for one night ...between flights. From the south to the north in this hotel and could deposit luggage, everything worked out wonderfully. I can totally recommend it

What a fabulous Hostel. The staff and volunteers offered tips and suggestions for a wonderful time in Santiago. Each guest gets an individual tour of the Hostel upon arrival, so you know where everything is straight away. I would like to mention some of the staff by name as they provided me with a terrific experience. They were Mario, Claudio, Basti, Santi, and the volunteers Julius, Stefan, Pascal. The people I met were all very friendly and both the Xmas and New Years Eve parties were a fabulous experience. I HAD AN ABSOLUTELY WONDERFUL TIME AT THIS HOSTEL AND WOULD RECOMMEND IT TO ANYONE

Friendly helpful staff. Lovely comfortable beds with more luxurious linen than usual. Hot showers. 3 elevators so never any waiting for one. Large continental breakfast (no hot food). Located on street with lots of restaurants. Bank 2 blocks away. Perhaps has soundproofing since there was no noise through the night.

This is a truly great hostel. The staff are friendly and helpful: Ivan, Juan, and Guillermo; and two of the guys played the guitar. A few times a week Juan would play his guitar and sing, and what a powerful voice he had. I could listen to him all day. The free breakfast provided every morning was excellent, and the a**osphere of the hostel was memorable. However, there was one person at the front desk (Scarlet) that was showing irrational behavior. In the beginning she was friendly and helpful, but then after a week, she turned dark and menacing towards me. She kept complaining that I changed my bed or dorm room, even when it was because of inappropriate behavior from another guest, and there were similar complaints from other guests. This morning she asked me if I ”changed my room again?” I said everything is good. There are no problems. Then she said, ”Okay, I will move you back to the room you were in last night.” That seemed odd. I said, I did not ask you to. You do that without my permission. She responded, ”I thought that is what you wanted.” Again, strange. She didn't stop. After getting the email address of the manager, I went upstairs to write an email. Ten minutes later she came up to where I was sitting and continued to badger me. I said she was disrespecting me, and I asked her to stop. She left and then returned a few minutes later, saying that she talked with the manager and I must leave the hostel immediately. She said I was disrespecting her by feeling disrespected. That I was attacking her or mistreating her, but nothing specific was mentioned -- because it didn't happen. No one that she spoke with ever talked with me. Whatever she said behind my back, that person never even told me what I was being accused of, nor did they ask me any questions. Then she threatened me with the police. I was stunned. I asked to speak with the manager. She promised if I came to the reception desk, the manager would speak with me. When I came down, I was not allowed to speak with him. I continued to finish my email to the address provided, and then the police came. It did not matter what the truth was. They listened to her speak in Spanish and then said to me, it doesn't matter what happened. She asks you to leave so you must leave. I walked out and here I am writing this review. I had been there for a couple weeks and I got to know all the staff and they got to know me. They and a number of other guests who had been there a while could testify to my character. I have not heard back from the email I sent to the manager. It seems that whatever Scarlet said behind my back, was believed without question, even when there were guests present, witnesses. And there were video recordings from different angles. I have heard about this type of thing happening in the United States, but we are in Chile. How could a manager allow a guest to be thrown out by the police without ever asking the accused a single question. Is that the world we live in now?

Como um todo o hotel não é péssimo, só não é bom ou sequer suficiente. Existem muitas falhas que prejudicam e muito a estadia. No quarto em que fiquei NÃO pegava Wi-fi, foram 5 dias em que fiquei lá tendo que ir para a área perto da recepção (exterior do prédio, onde tem cadeiras, perto da recepção no interior não tem onde sentar) para ter o mínimo de sinal. Eu reclamei e pedi solução mais de 4 vezes e com funcionários diferentes. A explicação foi que eles estavam com problemas no modem daquela área (meu quarto e área de café da manhã) e que seria consertado no dia seguinte, em nenhum momento foi. Inclusive me prometeram uma mudança de quarto que depois se mostrou impossível de ser realizada. E para as redes de wi-fi que pegavam no quarto eles não me davam a senha e nem mesmo explicavam o porquê de não darem. Sobre o café da manhã, ele não era bom, ainda mais para os brasileiros. Primeiro que a dinâmica de café da manhã não foi bem explicada. Basicamente vc sai do seu quarto, senta em uma das mesas e espera um dos funcionários trazer as comidas. Você não é perguntado sobre o que gostaria ou muito menos informado das opções, não é self service como no Brasil. Segundo, todos os dias são variações da mesma coisas: sanduíche, um pratinho de frutas, meia xícara de iogurte, uma porçãozinha de cereal, um suco e vc pode se servir de café ou chá. No mais, os funcionários são muito educados, os banheiros não são ruins, as camas são confortáveis e o ar condicionado é muito bom. Em alguns quartos não tem frigobar.