Hotel berhampiran Parroquia Santa Margarita De Escocia, Santiago

What a fabulous Hostel. The staff and volunteers offered tips and suggestions for a wonderful time in Santiago. Each guest gets an individual tour of the Hostel upon arrival, so you know where everything is straight away. I would like to mention some of the staff by name as they provided me with a terrific experience. They were Mario, Claudio, Basti, Santi, and the volunteers Julius, Stefan, Pascal. The people I met were all very friendly and both the Xmas and New Years Eve parties were a fabulous experience. I HAD AN ABSOLUTELY WONDERFUL TIME AT THIS HOSTEL AND WOULD RECOMMEND IT TO ANYONE

Una de las mejores experiencias que nunca hemos tenido con un hospedaje. La ubicacion es perfecta, tan central y cerca a todo, y el departamente super amplio y bien equipado. Y no seria una exageracion decir que Marcelo y Karla merecen un premio por la mejor atencion a los huespedes en el mundo. Esperamos verlos de nuevo pronto! 5***** ... One of the best experiences we've ever had with a holiday rental. The location is perfect, so central and close to everything, and the apartment was huge and well equipped. And it wouldnt be an exageration to say thay Marcelo and Karla deserve an award for the best ever service to guests. We hope to see them again soon. 5*****

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

O hotel em sí é muito bom, parece bem novo em toda sua estrutura. O quarto duplo é bem confortável, bastante espaçoso e o ar condicionado bem potente. A única ressalva que faço é com relação ao chuveiro, pois é muito frio, a água não esquenta de maneira nenhuma. No período que fiquei estava fazendo bastante calor na cidade, então não chegou a ser um incômodo tão grande, porém no inverno, acredito que isso seja um problema. A limpeza é impecável, bem como o atendimento do pessoal do café da manhã que considerei muito bom. Lí muitos comentários criticando essa parte, porém, eu particularmente achei muito bom e bem variado. A localização é ótima, pertinho do metrô, estação Santa Lucía e de pontos turísticos da cidade.

This is a truly great hostel. The staff are friendly and helpful: Ivan, Juan, and Guillermo; and two of the guys played the guitar. A few times a week Juan would play his guitar and sing, and what a powerful voice he had. I could listen to him all day. The free breakfast provided every morning was excellent, and the a**osphere of the hostel was memorable. However, there was one person at the front desk (Scarlet) that was showing irrational behavior. In the beginning she was friendly and helpful, but then after a week, she turned dark and menacing towards me. She kept complaining that I changed my bed or dorm room, even when it was because of inappropriate behavior from another guest, and there were similar complaints from other guests. This morning she asked me if I ”changed my room again?” I said everything is good. There are no problems. Then she said, ”Okay, I will move you back to the room you were in last night.” That seemed odd. I said, I did not ask you to. You do that without my permission. She responded, ”I thought that is what you wanted.” Again, strange. She didn't stop. After getting the email address of the manager, I went upstairs to write an email. Ten minutes later she came up to where I was sitting and continued to badger me. I said she was disrespecting me, and I asked her to stop. She left and then returned a few minutes later, saying that she talked with the manager and I must leave the hostel immediately. She said I was disrespecting her by feeling disrespected. That I was attacking her or mistreating her, but nothing specific was mentioned -- because it didn't happen. No one that she spoke with ever talked with me. Whatever she said behind my back, that person never even told me what I was being accused of, nor did they ask me any questions. Then she threatened me with the police. I was stunned. I asked to speak with the manager. She promised if I came to the reception desk, the manager would speak with me. When I came down, I was not allowed to speak with him. I continued to finish my email to the address provided, and then the police came. It did not matter what the truth was. They listened to her speak in Spanish and then said to me, it doesn't matter what happened. She asks you to leave so you must leave. I walked out and here I am writing this review. I had been there for a couple weeks and I got to know all the staff and they got to know me. They and a number of other guests who had been there a while could testify to my character. I have not heard back from the email I sent to the manager. It seems that whatever Scarlet said behind my back, was believed without question, even when there were guests present, witnesses. And there were video recordings from different angles. I have heard about this type of thing happening in the United States, but we are in Chile. How could a manager allow a guest to be thrown out by the police without ever asking the accused a single question. Is that the world we live in now?

Excellent location, 24hr front desk and nice comfortable room with everything you need.

Hotel located on the main avenue in Santiago. Close to subways, centre of government, museums, restaurants and parks. The hotel and our room are decorated with dark wood. Room unexpectedly large and lots of storage space. Bed fairly comfortable but getting old. Good climate control and water pressure, linen and towels clean. Staff generally helpful, especially Juan and Josué at reception, Nicole at the concierge desk and Cesar at breakfast. Dining room spacious and breakfast had a good variety of foods and fruits. Told area not safe after dark due to reduced police presence. Fine during the day, however be aware of surroundings. Lots of little streets and lanes to explore in the neighbourhood. Beware of the yellow and black taxis. They take the longest possible route and then switch your bill for a smaller one. One tried to switch a 20k bill with a 2k one. Carry small bills if using these taxis.