Hotel berhampiran Vivero Orquídeas del Bosque, Santo Domingo Este

This absolutely gorgeous hotel in Santo Domingo's historic colonial zone is the perfect home base for your visit to the Dominican Republic! The beds were comfortable (with very fine linens) and rooms were spacious, and the staff friendly, helpful and efficient. In particular we thought Hector the doorman/maletero, Clara at breakfast and Dilcia with security went above and beyond. Cannot remember the names of the lovely women at the front desk when we checked in, but they were also wonderful. The breakfast buffet was not only delicious, but there was a wide variety-something for everyone-without sacrificing several traditional Dominican breakfast foods (which we love and find are often left off hotel menus.) We even got a complimentary tour of the historic hotel and surrounds-the icing on the cake!

Stayed here as part of a medical service trip to the DR so we had 6 rooms for one night each at the beginning and end of the trip. We were welcomed with a warmth that is typical for the DR but there were a couple of problems on initial check in. Note that, like many hotels, not all rooms have two double beds and this was an issue for us, since our volunteers share rooms. This took some time and resulted in four of us being walked to another, nearby Hodelpa. Note that, even if you reserve a specific type of room, it pays to double check availability if this is important. There is a small, well managed parking lot at the hotel but the emphasis is on small. If you arrive by car, as we did, they will take your keys so they can move cars in and out of the tight space. There is a pay to park parking lot a couple of blocks away should the hotel spaces be full. The cost for this is nominal. Reception is airy and comfortable, with places for people to sit whilst other members check in. Once checked in, the rooms are accessed via a stairwell or a tiny elevator that reminds me of those one finds in Parisian hotels of a certain age. No room for more than 3 people, fewer with luggage. Also, the stairs seem to finish on the third floor despite there being rooms on the 4th! When you reach the top of the stairs on the third floor, you need to turn right, and double back on your self to find the stairs that lead to the 4th. Trust me, this is not intuitive! The rooms are functional but clean and comfortable. The bed in which I slept allowed for a great night's sleep and all was quiet which is a boon in SD which can be someone noisy especially in the evenings. I am not sure all rooms would be similarly quiet, but the street on which the hotel sits is relatively peaceful despite its proximity to the colonial center. Breakfast is provided and was excellent indeed. Plenty of choice and well staffed. There is a small patio area outside which is the pick of the available places to eat breakfast I reckon. Good choice of hot and cold foods were offered. Upon check out we were charged for eating a packet of ”Cheese-Its” from the room, which we had not consumed. One of the most annoying things in a hotel is having to argue you had NOT done something, especially taking things from the minibar, which I almost never do due to the high price of said items. I hate it when hotels make these phantom charges and, frankly, it happens about 30-40% of the time in hotels and necessitates an argument where one has to prove oneself innocent. Tiresome, even if it is only a few dollars each time. However, I would stay here again, it is a great base for the colonial center and very good value too.

Alexander Sanabia offers great customer service. He is very polite and helpful. Francisco is also very kind and accommodating. I would definitely come back to this hotel again. The Dominican flag is the best meal on the menu, it satisfied my taste buds.

The hotel is old but the location is good. The hotel room is clean, great bed and amenities. The hotel provides bottles of water in the room with no charge. The breakfast is complete, many international and local food options. The front desk personal is terrible, very unpolite employee attending the customers and I’m still without my invoice, because they told me that will be sent by email but never happened.

Excelente relación calidad-precio en Zona Colonial, recomendable.

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.