9 Muses Santorini Resort

Nice hotel with great staff, however I would say expect more from a hotel that claims to be 5 stars. I would stay it's more of a 3-4 start resort. The breakfast was okay, however apart from the cooked food (eggs, sausages, bacon etc) the rest of the food is not covered and the fruit, yogurt, meat and cheeses had loads of flies on it which is extremely off putting and meant I couldn't eat it. There was no kettle or tea/coffee making facilities in the room which was also very disappointing. have never stayed at a hotel that didn't have a kettle in the room even cheap hostels l've stayed in have had a kettle). I would also expect a 5 star hotel to give a fresh bottle of water everyday which they did not. The food on offer for lunch and dinner was always very nice, although the menu could do with a few more different options. Nice clean pools and the cleaners of the room were brilliant and very friendly. The spa was very disappointing, we paid €80 for what was suppose to be an hour massage (which I could only describe as torture) but was only 40 minutes. The lady doing the massage was quite aggressive and I was trying not to flinch as it was so painful. At one point I couldn’t help but flinch and she smacked my leg and said “relax” which was impossible due to the pain. I would visit again, however I think the hotel should not be advertised as 5 star, as my high expectations for this rating were not met.

Whilst travelling to the airport, we received a call from Easyjet that they had changed our hotel to the 9 Muses. We were disappointed, as we're looking forward to the hotel in the centre of Perissa, however we did not really have any other option, so we accepted the change. The hotel is very well laid out but lacks any form of charm should you wish to eat and use the bar in the evenings. The rooms are quite dated and basic, and although there is a fridge, there are no tea/coffee making facilities, which you would naturally expect from a 5 star resort. The pools are kept in excellent condition, and there are toilets and showers located close to the pool area. There were always plenty of sunbeds for guests regardless of which time you arrived, although there were strong sewage smells on occasions, which nobody could identify what was causing it. The hotel is located very much on the outskirts of Perissa and takes about 10-15 mins to reach the beach and restaurants. The resort on whole is very nice, but certainly not 5 star. The staff are extremely helpful, especially the reception, and try their best to make you feel welcome. Although we had a pleasant week, we would probably not return for the reasons stated above.

This hotel is a 3* and is being sold as 5*. The room we stayed in other than the bed, everything else was very below standard, shower not fixed and dangerous, rusty old bathroom room suite. I travelled with my daughter and we were put on the ground floor near to the main entrance which was kept open no security, so didn’t feel safe and complained but could not be moved until day 4 but was too late, so put up with it. Breakfast was absolutely disgusting, if they class themselves as 5* they should have someone making pancakes, smoothies, crepes etc, none of this - all food very below standard and better in the restaurants close by. The pool area makes this hotel and that is it, which is shown in the pictures. Also the female staff serving need to have their hair tied back, especially dealing/preparing the food. They struggle to understand English which is poor too. The age of the staff too is very young and they seem exhausted, by the way the toilet paper I asked for I never got. The hotel excursions used with the hotel were very good to Oia and Fira, they were provided by an outside company. The hotel is close to the beach, but no sunbeds on the beach provided like other 4*/5* hotels in the area, will return to Santorini, but definitely not to this hotel. Though we made the most of our holiday and had an excellent time in Santorini. 9 Muses you need to step up or you need your star rating changed to 3*/4*c for next year’s tourists.