Pengguna Tetamu
1 Mac 2024
Extremely disappointed with my stay at Old Castle Oia Hotel. We wanted to to big for our anniversary since the world has been shut down the last couple year and my wife has always dreamed of going to Santorini and staying in a hotel with a jacuzzi overlooking the ocean. The disappointment started before we even got to the actual hotel. The porter that was sent to the post office to meet us to carry our bags had nothing identifying him as working for the hotel so we stood there for a while waiting and trying to call the hotel with no answer till I finally asked a guy in regular street clothes that was sitting between cars on a sidewalk, smoking, and playing on his phone if he worked for Old Oia Castle Hotel. The man said yes, he then grabbed my two bags and just walked off immediately. There was no introduction, no small talk, no conversation at all to even orientate us to where we were going. It was just this guy walking at a fast pace 20 feet in front of us and only checking back to see if we were still following every 500 feet. Once we get to the hotel and go to the room I notice our jacuzzi is extremely dirty and the water is pool water cold. I go to the reception desk and let them know the jacuzzi is dirty and cold and they gave me a BS story about it only warm to a certain temperature because it was windy the day before. I said that would be fine but it is as cold as the unheated pool. Later they say the jacuzzis were all turned off because of safety from the wind (what sense does that make?). I let them know I felt other jacuzzi and they all felt warm and were clean, they said they would send someone out to check it out. The next morning (anniversary day) I see a pool guy walking around so I think something is getting done only to find out he is cleaning every jacuzzi but mine. I again ask the reception counter to please look into this because I just felt the other jacuzzis and they are warm and they said the whole system is broke which is weird because I walked by rooms where people were hanging out in their jacuzzis just fine. That night not only does neither one of our room heaters work but our hot water in our room is barely over luke warm. The final day I tried one more time to get them to fix the jacuzzi and let them know about the hot water issue but of course it was not fixed. The receptionist (she is very nice) did offer to let us use a shower in another room but it was late and we had to wake up early the next morning. Some other bad things were there is a tv but no cable, you get liquid soap but no wash cloth, the floor in the shower isn’t sloped towards the drain so there is always a pool of water in there plus the way it’s designed, the water gets all over the bathroom. The hotel is the furthest hotel down the steps so every time you want to go into Oia, you will walk up to the equivalent of 15 flights of stairs to get to the top. There are some good things. The views are absolutely beautiful and the hotel was very clean. The
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