Fairmont Sanya Haitang Bay

We had a great stay at the hotel. Especially the service was outstanding! Everyone was very friendly and especially Joly helped us even via WeChat with every question we had quickly and gave us important suggestions what to do. She spoke very good English which is a little rare in China. We also got a free room upgrade and free late checkout. The rooms were nice and spacious, even though a tiny bit outdated. However, nothing major and also very clean. The beds were comfy. Breakfast was quite nice with many Chinese and western options.

This is not a 5 Star hotel. At most I would give it a 2.5 star rating. Accor should deflag this property. It is an embarrassment to the Fairmont and Accor brand. Here are just some of the problems I encountered: 1. Room- lock doesn’t work, do not disturb doesn’t work, housekeeping button doesn’t work, shower and toilet smells like mould, bathroom light went out and engineering fixed it quickly but housekeeping was reluctant to clean up the mess and kept telling me to sweep it on the side (I insisted and she did a mediocre job) 2. Pool- no food and beverage service, when asked the staff asked me to order take out from Meituan (what a joke), lounge chairs were filthy 3. Signage- placed without logic, the fitness room sign points to one direction when it’s in the opposite 4. Service- not one person could speak English or French, this is a French International hotel chain, not a local Chinese brand. All the descriptions and activities were all in Chinese as well, not friendly for non Chinese guests 5. Others- attention to detail doesn’t exist, worse hanging everywhere, garbage placed in the sides, lazy staff and mentality I will never we stay at this property again and do not recommend it to anyone that’s used to 5 star level service.

This was our first stay at the fairmont. The lobby interior is beautiful and staff seemed polite. The room itself was spacious, but the biggest issue we had was the terrible smell in our room. It smelled like a mix of wet dog and smelly feet. We told the staff about it when they came to our room to ask if everything was ok. They said they'd bring an air filter machine to the room but it never appeared. We searched for a while to find the smell source, but couldn't find it. The next day my daughter bumped into the wooden coffee table and moved it slightly. We finally discovered where the smell was coming from. There was a huge rotting stain on the rug under the coffee table and the smell was rancid. The manager came by on the second day before we checked out and apologised. He refunded some of our money and gave the girls a toy. Apart from the smelly room, the stone stairs were a safety hazard for our toddler. Other than the room smell, everything else seemed pretty good. Staff were polite and the food was pretty good. I personally wouldn't stay there again, but I'd recommend it for people whose kids aren't so small.

I can say it without any doubt, this is the best hotel I've been in last 10 years of traveling. A dreaming place combined with a peaceful location 🥂 It costs but stays aligned to the other hotels around, with the difference in terms of quality, which this hotel is far beyond!

Nice stay, beautiful hotel with a lot of wood carving, hotel lobby is amazing. Rooms are clean, also everything is from wood. Special thanks to Joly who helped us everytime, in all our needs.

Very nice hotel, we had great experience and we all enjoyed a lot during our stay. Great ambiance and more activities. Many staff is very good at their work and well trained. We loved hotel breakfast ,more food and very delicious.😊 Special thank to Tracy 李倩倩 from the frontdesk who helped us everytime in all our needs.