Novotel Setubal

Very Satisfied

I stayed at the hotel for 2 months and had a great experience. I would like to highlight the attention I received from the staff at the bar/restaurant, especially Maéva, who is an excellent professional, very attentive and dedicated, and definitely made my stay at the hotel even more enjoyable.

The hotel was organised and efficient. Breakfast variety was not exceptional and did not cater for vegans. Ant infestation in the bathroom of my 3rd floor room was a disappointment.

The hotel has lots of potential but it all goes down the drain because of the lack of higiene, mainly on the bedrooms. Even after we talked with the reception, the following days were the same. The installation, the pool, outside courts were all ok, but the cleaning crew has to be adjusted, both the the rooms and in the breakfast lobby

An excellent hotel, very clean with well educated employees. Highly recommend

This is a 3-star hotel masquerading as a 4-star hotel. The units that were recently renovated got the landlord special: the doorknobs were falling off the bathroom door, the A/C just didn’t work (the staff insisted it did, but we needed to open the window regardless), and the shower doesn’t have a proper barrier so water gets literally everywhere despite your best efforts. The rooms are tiny giving you no space to get takeout or eat a snack. There are plenty of tables downstairs and poolside but the staff insist you cannot bring outside food even though there is no restaurant using those tables and the tables have no use outside of breakfast. The rooms are expensive for the location and amenities. There is a pool but honestly you don’t come to Portugal to swim in a hotel pool. I’ve stayed at many hotels and I’ve never had a worse experience at a so-called “4-star” hotel. At least with 3 star hotels they’re cheaper and you know what you’re getting. We actually had a better stay at another local hotel last week. A large family suite with powerful air conditioning for far less than this tiny double bed room with a vent that blows oddly humid and slightly cool air.

Tha place is very nice, Tidy and clean. staff are very friendly and helpful.